MyCHN is a nonprofit organization providing Medical, Dental, Behavioral Health, and Pharmacy services to communities in the South Houston and Gulf Coast area. We were founded in 2008 with one provider, three exam rooms and a big dream. Today, we have over 100 providers and more than 15 locations. MyCHN’s mission is to “provide quality care that uplifts, supports, and shapes healthy communities while addressing financial and social barriers”.

Job Summary:

The Behavioral Health support staff are essential and the backbone of behavioral health practices. The Medical Assistants and Nurses are what make CHN’s Medical and Psychiatry departments function daily by keeping the patients flowing through the clinic and ensure that providers have the information and tools they need. Community Health Network is a Certified Patient Centered Medical Home (PCMH) organization. We adhered to the PCMH guidelines and standards to treat the whole patient and ensure the continuum of care.

Duties and Responsibilities:

• Direct patient care involving in-take which includes but is not limited to vitals, screens, tests, and injections
• Assist providers with exams, procedures, treatment plans, medication refills, prior authorizations and discharge as directed·        
• Responds to internal messages to process inquiries in timely manner
• Laboratory & Specimens: Assists with specimen collection, reporting, and communication to patient of results        
• Supports psychiatric provider schedules to ensure daily productivity targets
• Attend huddles and interact with care teams to prepare and discuss the upcoming schedule and patient lists·        
• May assist with translation as needed which includes verbal and written communications
• Assist in maintaining all logs, records, & reports as instructed by the Behavioral Health Coordinator/Behavioral Health Manager·        
• Work directly with the Site Leads to ensure all medical supplies are stocked
• Perform emergency procedures according to approved protocol
• Adhere to CHN and Clinical Support Operations Policies and Guidelines
• Performing all other related duties incidental to the work described herein as may be assigned or delegated by the Behavioral Health Coordinator or the Behavioral Health Manager

Required Skills/Abilities: 

• Knowledge of all confidentiality requirements regarding patients and strict maintenance of proper confidentiality on all such information
• Ability to deal professionally, courteously, and efficiently with the public and all levels of the organization
• Effective language, listening, and verbal presentation skills to communicate with staff, patients, families, and caregivers·        
• Ability to read and understand complex information and reference materials to collect relevant information        
• Ability to utilize technology (phone, internet, EMR) to conduct patient visits and complete a day
• to day tasks        
• Ability to multitask and handle multiple projects simultaneously
• Ability to run and analyze reports to identify populations in need
• Ability to resolve complex issues
• Ability to foster a cooperative work environment; team player
• Knowledge of customer service standards and procedures
• Promote patient advocacy for high quality of care

Preferred Skills/Abilities:

• Bilingual: Vietnamese or Spanish speaking

Required Education and Experience:

• High school diploma or GED
• Medical Assistant (MA) from a state approved school (Certified or Registered Medical Assistant
• preferred)
• One year of work experience in healthcare or behavioral health

Preferred Education and Experience:

• None

Supervision Responsibilities:

• None

Physical Requirements

• Occasionally required to sit
• Frequently required to talk and stand
• Frequently required to utilize hand and finger dexterity
• The employee must occasionally lift and/or move up to 50 pounds
• Specific frequently vision abilities required by this job include: Close vision, Color vision, Peripheral vision, Depth perception, and Ability to adjust focus

Work Environment:

• BLOODBORNE PATHOGENS EXPOSURE LEVEL: 1 (HIGH)
• Noise Level: Moderate

Benefits:    

• Health Insurance with the employee monthly premium paid 100% by MyCHN
• Dental Insurance with the employee monthly premium paid 100% by MyCHN
• 401 (k) with up to 4% company matching
• Paid Time Off accrues 128 hours the first year. The amount accrued increases as years of service increases.
• Sick Time of 40 hours per year
• Personal Time/Birthday of 8 hours per year
• $15,000 of Basic Life Insurance coverage paid by MyCHN
• Continuing Education Stipend of $200/year
• Continuing Education of 40 hours
• Referral Bonus
• Flexible schedules
• High opportunity for growth
• Other benefits offered: Vision, Short-Term Disability, Long-Term Disability, Hospital Indemnity, Critical Illness, etc.