MyCHN is a nonprofit organization providing Medical, Dental, Behavioral Health, and Pharmacy services to communities in the South Houston and Gulf Coast area. We were founded in 2008 with one provider, three exam rooms and a big dream. Today, we have over 100 providers and more than 15 locations. MyCHN’s mission is to “provide quality care that uplifts, supports, and shapes healthy communities while addressing financial and social barriers”.

Job Summary:

The Patient Services Specialist is dedicated to the Center’s mission to provide health care to all people without prejudice, in a caring manner, regardless of their ability to pay. The vision of SFACHN is to be the leader in providing quality services and programs which meet or exceed the expectations of our patients. The values of the Center are transparency, empathy, quality, and value.

A Patient Services Specialist [PSS] focus is to provide the utmost highest quality of customer service care by interacting with patients, patient’s families, community partners, and fellow coworkers whether on phone or in person, to meet the need of our patients and the goals of MyCHN. Each PSS will demonstrate through their work ethics to be a self-motivated learner, with a positive attitude, sense of optimism, ownership, and commitment to their position.

Duties and Responsibilities:

• Provides high level of customer service while maintain patient confidentially and adhere to SFACHN policy’s when releasing protected health information [PHI] throughout all interactions with patients, patient’s families, community partners, and fellow co-workers
• Staying informed of all P&P of SFACHN within scope of work to appropriately answer calls and accurately document all communications with the caller in the appropriate area and route messages to correct recipient. While conducting oneself with professional phone etiquette
• Assist to resolve minor patient concerns by using critical thinking and problem-solving skills; then routing the higher concerns to the appropriate management
• Maintain a set knowledge of the OpenFQ [EHR system] to properly schedule to all clinical providers for all locations as set by CMO to ensure proper scheduling. Completes prior and day of confirmations, review accounts to provide patient with all pertinent information prior to their appointment
• Reviewing established patient charts to ensure all documents [i.e. ID, consent, and demographic] forms are present and up-to-date.  Review with the patient of all the information which is being collected on the registration forms [i.e. patient portal, permissions, and etc.]     
• Prepare to discuss with patient any co-payments, co-insurance, and/or deductibles which need to be collected prior to patient being seen
• Reconcile cash drawer with OpenEMR reports. Ensure cash and credit card receipts are prepared and ready for transfer to the accounting department by end of shift

Required Skills/Abilities:·        

• Familiarity with office equipment: computer keyboarding, calculators, photocopiers, and faxes
• Ability to communicate clearly and effectively
• Ability to work with people of all socioeconomic levels
• Strong team player with a focus on collaboration
• Ability to respond effectively to the most sensitive inquiries or complaints
• Ability to handle multiple projects simultaneously
• Consumer advocate for quality health care and services

Preferred Skills/Abilities:

• Bilingual ability in Spanish

Required Education and Experience:

• High school diploma or GED equivalent

Preferred Education and Experience:

• Clerical or front office experience in a medical or dental facility

Supervision Responsibilities:

• None

Physical Requirements

• Occasionally required to sit
• Frequently required to talk and stand
• Frequently required to utilize hand and finger dexterity
• The employee must occasionally lift and/or move up to 50 pounds
• Specific frequently vision abilities required by this job include: Close vision, Color vision, Peripheral vision, Depth perception , and Ability to adjust focus

Work Environment:

• BLOODBORNE PATHOGENS EXPOSURE LEVEL: 1 (HIGH)
• Noise Level: Moderate

Benefits:    

• Health Insurance with the employee monthly premium paid 100% by MyCHN
• Dental Insurance with the employee monthly premium paid 100% by MyCHN
• 401 (k) with up to 4% company matching
• Paid Time Off accrues 128 hours the first year. The amount accrued increases as years of service increases.
• Sick Time of 40 hours per year
• Personal Time/Birthday of 8 hours per year
• $15,000 of Basic Life Insurance coverage paid by MyCHN
• Continuing Education Stipend of $200/year
• Referral Bonus
• Flexible schedules
• High opportunity for growth
• Other benefits offered: Vision, Short-Term Disability, Long-Term Disability, Hospital Indemnity, Critical Illness, etc.