MyCHN is a nonprofit organization providing Medical, Dental, Behavioral Health, and Pharmacy services to communities in the South Houston and Gulf Coast area. We were founded in 2008 with one provider, three exam rooms and a big dream. Today, we have over 100 providers and more than 15 locations. MyCHN’s mission is to “provide quality care that uplifts, supports, and shapes healthy communities while addressing financial and social barriers”.

Job Summary:

The Behavioral Health Access Coordinator will play a pivotal role in optimizing the scheduling processes for our behavioral health services. The primary focus will be to ensure efficient, same-day or next-day access to care by implementing and managing dynamic scheduling strategies. This role requires a detail-oriented individual with excellent organizational skills and a strong understanding of behavioral health services and scheduling dynamics.

Key Responsibilities:

• Schedule Optimization: Develop and implement strategies to maximize the availability of behavioral health appointments, ensuring same-day or next-day access for patients.
• Dynamic Scheduling: Utilize dynamic scheduling tools and methodologies to adjust and fill appointment slots based on patient needs and provider availability.
• Coordination and Communication: Work closely with the communication department and patients to facilitate timely appointment scheduling and rescheduling.
• Data Analysis: Monitor and analyze scheduling data to identify trends, gaps, and areas for improvement in appointment availability and access.
• Process Improvement: Recommend and implement process improvements to enhance the efficiency and effectiveness of the scheduling system.
• Patient Support: Provide exceptional customer service to patients, addressing scheduling inquiries, resolving conflicts, and ensuring a smooth scheduling experience.
• Reporting: Prepare regular reports on scheduling metrics, access rates, and any issues encountered to support decision-making and continuous improvement.

Required Skills/Abilities:

• Proficiency in scheduling software and tools.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple tasks efficiently.
• Understanding of behavioral health services and best practices in scheduling and access.

Preferred Skills/Abilities:

• Bilingual ability in Spanish

Required Education and Experience:

• High school diploma or GED equivalent

Preferred Education and Experience:

• Clerical or front office experience in a medical or dental facility

Supervision Responsibilities:

• None

Physical Requirements

• Occasionally required to sit
• Frequently required to talk and stand
• Frequently required to utilize hand and finger dexterity
• The employee must occasionally lift and/or move up to 50 pounds
• Specific frequently vision abilities required by this job include:
• Close vision, color vision, peripheral vision, depth perception, and ability to adjust focus

Work Environment:

• BLOODBORNE PATHOGENS EXPOSURE LEVEL: 3 (LOW)
• Noise Level: Moderate

Benefits:    

• Health Insurance with the employee monthly premium paid 100% by MyCHN
• Dental Insurance with the employee monthly premium paid 100% by MyCHN
• 401 (k) with up to 4% company matching
• Paid Time Off accrues 128 hours the first year. The amount accrued increases as years of service increases.
• Sick Time of 40 hours per year
• Personal Time/Birthday of 8 hours per year
• $15,000 of Basic Life Insurance coverage paid by MyCHN
• Continuing Education Stipend of $200/year
• Referral Bonus
• Flexible schedules
• High opportunity for growth
• Other benefits offered: Vision, Short-Term Disability, Long-Term Disability, Hospital Indemnity, Critical Illness, etc.