MyCHN is a nonprofit organization providing Medical, Dental, Behavioral Health, and Pharmacy services to communities in the South Houston and Gulf Coast area. We were founded in 2008 with one provider, three exam rooms and a big dream. Today, we have over 100 providers and more than 15 locations. MyCHN’s mission is to “provide quality care that uplifts, supports, and shapes healthy communities while addressing financial and social barriers”.

Job Summary:

The Lead Dental Assistant provides leadership by supervising all dental assistants and manages the schedule and workflow in the back office. The Lead will assist the dentist in serving patients to ensure exemplar customer service. Additional dental assisting responsibilities will include: The Lead will work towards building and coaching a strong clinical support staff, developing leadership with other team members that will support and provide a high level of patient care and excellent patient experience while operating in a team-base environment and supporting an efficient schedule with the dentists. Additional dental assisting responsibilities will include:

Preparing the work area and equipment for exams or procedures, as well as administrative duties like obtaining dental records, ordering dental supplies and equipment needed. To oversee, assist, train, and coach new RDA and established to provide the utmost highest quality of customer service care and develop front office teams capable of providing best in class patient care. The position will also schedule appointments and make post-operative phone calls to patients. The Lead should have superb organizational skills, excellent multitasking, interpersonal and communications skills and help with the development of the dental assistants. The position should control the back office and demonstrate ownership of the work performed.

The Lead RDA will train and develop team members how to achieve daily productivity goals by effectively managing patient scheduling, doctor, and clinical staff productivity, reviewing schedules daily to see any missed areas to add and increase productivity opportunities.  The Lead will also develop and collaborate with Associate Director, Dental Supervisor and Operations Director of Dental to learn how to increase and stimulate new patient growth by supporting sales, marketing, and promotional programs; as well as coach their performance and development including but not limited to performance feedback, appraisals, and corrective actions by communicating with the Dental Supervisor, Associate Director and Operations Director.

Duties and Responsibilities:

• Efficiently work with dentists and dental hygienists during any procedures or examinations, performs all normal dental assistant duties and ensure efficient patient flow according to the schedule demands and walk ins by guiding the assistants and Doctors throughout the scheduled day
• Should also include administrative duties such as ordering dental supplies, handling billing and budget for supplies. Answering/making phone calls for post-operative patients, setting up appointments for crown seats and other dental visits, and ensuring that all lab cases are ready and pulled for the following day on the schedule
• Ensures and audits all treatment information is entered after every visit and patient records include current dental histories, medical histories and clinical notes before all assistants leave at the end of the day
• Assists in the efficient transition of new Doctors and/or dental assistants to ensure better acclamation to the office
• Ensures the back office is running smoothly, that proper hand-offs are given creating urgency to patients for treatment needs and ultimately create an excellent patient experience
• Lead assistant is to be responsible for the maintenance of emergency kits, first aid supplies and ensure these are always stocked and up to date. As well as follow maintenance schedule for autoclaves, instrument ultrasonic and ensure that MSDS sheets are up to date and communicating with Dental Supervisor
• Should be able to identify, report and follow up as necessary on any maintenance issues in the office including dental equipment, hand pieces, etc and communicate with Dental Supervisor
• Ensures that the clinical staff is following OSHA regulations and safety requirements and compliant with HIPPA guidelines and take corrective action with the support of Associate Director, Dental Supervisor and/or Operations Director of Dental if necessary
• The Lead dental assistant should lead by example and look to build efficiency in regular patient flow
• Support Whole Person Care and the integrated model of care within the department and all service lines. Promote and advocate patient education in community outreach events and any outside functions with CHN

Required Skills/Abilities:

• High ethical standards
• Well-organized and self-directed
• Team player
• Ability to relate to people at all levels in the organization
• Good communication skills
• Consumer advocate for quality health and dental care and services
• Ability to handle multiple projects at the same time and to prioritize assignments and responsibilities to ensure compliance with established deadlines and protocols
• Ability to operate computer, copier, and fax machine
• Ability to perform each position responsibility satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
• Ability to understand that safety is a condition of employment. Unsafe acts or conditions will be reported to the Clinical Dental Supervisor
• Must be willing to travel between CHN health centers. Must be willing to work evening hours and weekends if necessary
• Ability to communicate clearly and effectively
• Ability to work with people of all socioeconomic levels
• Ability to record and transmit detailed information
• Ability to interpret and comply with applicable policies and regulation
• Ability to exercise good judgment in evaluating situations and making decisions
• Strong team player with a focus on collaboration
• Working knowledge of third-party payer systems: Medicare, Medicaid and commercial programs
• Ability to handle multiple projects simultaneously
• Consumer advocate for quality health care and services

Preferred Skills/Abilities:

• None

Required Education and Experience:

• Completion of accredited course in dental assisting
• Registered Dental Assistant licensure
• Current CPR (BLS) required
• Current Radiology Certification
• Experience using multi-line telephone systems

Preferred Education and Experience:

• None

Supervision Responsibilities:

• Yes, Dental team members.

Physical Requirements

• Occasionally required to sit
• Frequently required to talk and stand
• Frequently required to utilize hand and finger dexterity
• The employee must occasionally lift and/or move up to 50 pounds
• Specific frequently vision abilities required by this job include: Close vision, Color vision, Peripheral vision, Depth perception, and Ability to adjust focus

Work Environment:

• BLOODBORNE PATHOGENS EXPOSURE LEVEL: 1 (HIGH)
• Noise Level: Moderate

Benefits:    

• Health Insurance with the employee monthly premium paid 100% by MyCHN
• Dental Insurance with the employee monthly premium paid 100% by MyCHN
• 401 (k) with up to 4% company matching
• Paid Time Off accrues 128 hours the first year. The amount accrued increases as years of service increases.
• Sick Time of 40 hours per year
• Personal Time/Birthday of 8 hours per year
• $15,000 of Basic Life Insurance coverage paid by MyCHN
• Continuing Education Stipend of $200/year
• Continuing Education of 40 hours
• Referral Bonus
• Flexible schedules
• High opportunity for growth
• Other benefits offered: Vision, Short-Term Disability, Long-Term Disability, Hospital Indemnity, Critical Illness, etc.