MyCHN is a nonprofit organization providing Medical, Dental, Behavioral Health, and Pharmacy services to communities in the South Houston and Gulf Coast area. We were founded in 2008 with one provider, three exam rooms and a big dream. Today, we have over 100 providers and more than 15 locations. MyCHN’s mission is to “provide quality care that uplifts, supports, and shapes healthy communities while addressing financial and social barriers”.

Job Summary:

The Medical Assistant will provide routine technical duties and assist with other related tasks involved in providing quality patient care and services directed toward restoration of health and wellness, and health promotion.

This individual is responsible for aiding the on-site Provider with normal routine of the clinic activities. The Medical Assistant will obtain patient intake information and histories, ensure that consents have been signed, and respond to all patient request (i.e., prescription refills, etc.).

All duties are structured in accordance with the Patent Centered Medical Home (PCMH). If bilingual must be privileged to translate.

Duties and Responsibilities:

• Adhere to standard of care, processes, and protocols per type of patient visit
• Perform all vitals on every patient at every visit: height, weight, blood pressure, blood glucose, pulse, oxygen saturation, temperature, and respirations
• Direct patient to a clean available room, follow proper intake order while using proper terminology and maintaining accurate and confidential records (vitals, Veradigm, dashboard, exam form, and screenings)
• Present patient and report back to provider
• Assess immunization records and refer for immunization as needed to meet Department of State Health Services guidelines, while using appropriate stock
• Complete orders per standard of care or as documented in electronic health record by provider. (EKG, CLIA waived tests, lab draws, medication administration, vaccines, breathing treatment, fetal non-stress test, ear lavage, wound wrapping, FIT cards, referrals etc.)
• Gather needed supplies, equipment and set up as directed per standard of care or provider
• Assist providers with examination, procedures and treatments as directed.
• Create Referrals as ordered by provider
• Perform in-house testing using aseptic technique, document results and notify patient in timely manner: Flu, Strep, Mono, Covid, Cepheid, UPT, RSV
• Perform Hearing and vision Testing with documentation
• Ability to use Bi-directional interface with IMMTRAC to import vaccine records.
• Send Medication refill request through Veradigm to provider
• Ability to upload Medical Records in patient’s chart
• Placement of RTO’s in chart as directed by provider
• Ability to navigate crisis protocol
• Assist with interpretation as needed including verbal and written
• Inform site lead when inventory is low
• Participates in code response duties as assigned by site lead
• Discharge patient with instructions as defined by provider (review discharge instructions with site lead as needed)
• Upon discharge schedule patient for follow up visit chronic, acute, or well and verify pharmacy
• Assist patient in identifying barriers that may prevent them from completing their treatment
• Ensure rooms are cleaned after discharge and are always properly stocked. Ensure all areas of clinic are clean and orderly
• Participates in identified performance improvement initiatives
• Other duties, as assigned and within scope

Required Skills/Abilities:

• Knowledge of all confidentiality requirements regarding patients and strict maintenance of proper confidentiality on all such information
• Ability to deal professionally, courteously, and efficiently with the public and all levels of the organization
• Ability to work with people of all socioeconomic levels
• Ability to communicate clearly and effectively
• Familiarity with office equipment, calculators, photocopiers, faxes, and practice management software
• Ability to handle multiple projects simultaneously
• Team player with excellent communication skills
• Well organized and self-directed
• Ability to respond effectively to the most sensitive inquiries or complaints
• Consumer advocate for quality healthcare and services
• Strong leadership skills following the servant leadership model
• Thorough knowledge and use of medical terminology and abbreviations
• Demonstrate sound judgment and composure with the ability to take appropriate action in an emergency
• Maintain a positive caring attitude towards patients and staff
• Good computer skills with ability to type 45+ WPM
• Possess a strong work ethic and a high level of professionalism

Preferred Skills/Abilities:

• Bilingual in Spanish

Required Education and Experience:

• High school diploma or GED equivalent
• One year of work experience
• Medical Assistant diploma from an accredited school or certificate to practice MA
• Maintain a current Basic Life Support (BLS)

Preferred Education and Experience:

• One year of work experience in the health field

Supervision Responsibilities:

• None

Physical Requirements

• Occasionally required to sit
• Frequently required to talk and stand
• Frequently required to utilize hand and finger dexterity
• The employee must occasionally lift and/or move up to 50 pounds
• Specific frequently vision abilities required by this job include: Close vision, Color vision, Peripheral vision, Depth perception, and Ability to adjust focus

Work Environment:

• BLOODBORNE PATHOGENS EXPOSURE LEVEL: 1 (HIGH)
• Noise Level: Moderate

Benefits:

• Health Insurance with the employee monthly premium paid 100% by MyCHN
• Dental Insurance with the employee monthly premium paid 100% by MyCHN
• 401(k) with up to 4% company matching
• Paid Time Off accrues 128 hours the first year. The amount accrued increases as years of service increases.
• Sick Time of 40 hours per year
• Personal Time/Birthday of 8 hours per year
• $15,000 of Basic Life Insurance coverage paid by MyCHN
• Continuing Education Stipend of $200/year
• Continuing Education of 40 hours (Management and Clinical Staff)
• Referral Bonus
• Flexible schedules
• High opportunity for growth
• Other benefits offered: Vision, Short-Term Disability, Long-Term Disability, Hospital Indemnity, Critical Illness, etc.