Director of Talent Job Description

Chick-fil-A Tamarac Square

2024

Top 4 Role Priorities:

Culture

Competency

Growth

Second Mile

Core Values:

Trust

Communication

Development

Delight

Vision:

The Director of Talent supports the General Manager by owning the team’s development and training processes. The purpose of this role is to ensure that every team member has a positive experience at Tamarac Square. Additionally, this role requires the ability to develop team members into leaders at the restaurant and empower leaders in their growth. We are looking for someone who is compassionate, understanding, able to develop others, and relationally skilled to ensure our team has a positive experience.

People:

Own the hiring process of new Team Members

Own the 90-day team member experience process

Develop and implement check-ins with team members and leaders to ensure they feel seen and cared for

Set team engagement goals and rally the team for success

Identify potential leaders and help them develop and grow both operationally and relationally

Communicate effectively, share ideas, & take a positive approach to all situations

Create and teach a positive culture that aligns with the culture commitment

Develop training plans that make team members feel cared for and valued

Provide both formal and informal feedback to team and leaders on an ongoing basis

Assist the Director of Operations to ensure disciplinary action is given fairly and consistently

Quality & Customer Experience:

Ensure training plans are developed, followed and maintained

Own with the training and roll-out of new products

Ensure we are executing proper procedures in order taking, hospitality behaviors, speed and accuracy and provide ongoing feedback to leaders

Protect the customer experience by ensuring packaging, food presentation and quality meets or exceeds Chick-fil-A standards

Sales & Brand Growth:

Ensure a culture of delight to retain customers

Assist the Catering team in developing leaders to own catering orders and deliveries

Collaborate with leadership on suggestive selling behaviors with FOH team members, including upselling to large, new menu items, etc.

Financial Stewardship:

Labor Scheduling – own labor percentage and productivity. Train Shift Leaders on Labor Scheduling procedures, how to increase productivity, put “aces in their places”, appropriate times to send people home, etc.

Maintain training and development costs to ensure team members feel cared for and valued

Execute LEAN in all areas, encouraging continuous improvement. Engage everyone at every level

Success Measurements:

Ownership of:

Team Member Engagement

Labor top 50%

Operational Expectations:

Approximately 30 hours on the floor supporting the shift leader and developing relationships with the team/coaching

Approximately 10 hours of office time as needed

Available to work Saturdays as needed

Work one night a week until 9pm

Availability to assist with emergencies when necessary

Developing deep relationships with the team and leaders to allow for development

Overall understanding of business operations

Business acumen to make appropriate decisions

Ability to work with a team to accomplish goals

Deep understanding of the FOH operations, systems and processes that make the business run

Benefits:

Hourly Rate Base: $27

Director Benefit package