Role:

The Back of House (Kitchen) Team Member is responsible for various tasks crucial to the restaurant's operation. This includes food preparation, cooking, and maintaining quality standards for Chick-fil-A's menu items. Additionally, Back of House Team Members handle food safety and contribute to maintaining a clean and organized kitchen environment. Their efforts are essential in supporting the overall efficiency of the restaurant and ensuring a positive dining experience for customers.

Key Responsibilities:

Talent/Leadership

• Foster a positive and collaborative team environment.
• Ensure adherence to Chick-fil-A's high-quality standards in food preparation.
• Monitor and maintain cleanliness and hygiene in the kitchen.
• Collaborate with leadership to optimize inventory processes.
• Encourage and support professional growth and development.
• Communicate effectively with both Back of House and Front of House staff.
• Address issues promptly and facilitate open communication.
• Encourage a culture of continuous improvement and innovation.
• Implement and communicate changes to enhance efficiency and quality.

Customer Experience

• Ensure the consistent preparation of high-quality food items to meet Chick-fil-A's standards, contributing to a positive dining experience.
• Work efficiently to contribute to timely and prompt service, minimizing wait times for customers.
• Collaborate with Front of House staff to ensure accurate and complete orders, reducing errors and enhancing customer satisfaction.
• Maintain a clean and organized kitchen environment, reflecting positively on the restaurant's image and contributing to a pleasant atmosphere for customers.
• Follow Chick-fil-A's operational standards and procedures to create a consistent and reliable experience for customers.
• Contribute to effective inventory management to prevent stockouts and ensure the availability of menu items, avoiding customer disappointment.
• Adhere to safety regulations and hygiene standards to guarantee a safe and comfortable dining environment for customers.
• Coordinate tasks to maintain a smooth workflow, supporting the Front of House team in providing excellent customer service.

Sales & Brand Growth

• Adherence to Chick-fil-A's brand standards ensures a consistent and recognizable experience for customers, contributing to brand trust and growth.
• Streamlining Back of House operations to increase efficiency, potentially allowing for quicker service and higher customer turnover, positively impacting sales.
• Be receptive to customer feedback and relay relevant information to the leadership team.

Financial Stewardship

• Implement effective inventory management practices to minimize waste, control costs, and ensure optimal stock levels, aligning with financial objectives.
• Minimize food and resource wastage by implementing strategies to reduce spoilage and manage inventory effectively.
• Ensure proper maintenance of kitchen equipment to prevent costly repairs or replacements, promoting long-term financial sustainability.
• Identify opportunities for process improvement that can lead to cost savings without compromising the quality of products or services.
• Collaborate with leadership to understand financial goals and contribute insights on how Back of House operations can support those objectives.

Desired Skills and Experience

• Friendly and positive demeanor.
• Effective communication.
• Collaboration with teammates to achieve common goals.
• Ability to handle a fast-paced and dynamic work environment.
• Flexibility to adapt to changing tasks and responsibilities.
• Thoroughness in following Chick-fil-A's quality standards and procedures.
• Efficient task completion to contribute to a smooth workflow.
• Ability to prioritize tasks during peak hours.
• Quick thinking to address issues as they arise
• Consistency in attendance and punctuality.
• Reliability in completing assigned tasks accurately and on time.
• Knowledge of basic food preparation techniques.
• Commitment to upholding Chick-fil-A's core values.

Additional Qualifications

• Able to work 25+ hours a week and various shifts per week
• Have reliable transportation
• Be authorized to work in the United States
• Preferred 1-2 years of previous experience in a restaurant, cafeteria, quick-service or another food-service environment
• Must be able to lift up to 50 pounds and stand for up to 8 hours.
• Must commit to the highest Chick-fil-A customer service standards and our promise to guests: the highest quality meals served in a quick, friendly, and clean environment
• A hunger to learn quickly and grow

Benefits

• Competitive Pay
• Simple IRA - up to 3% match
• Scholarship Opportunities - $2,500-$25,000
• Flexible Scheduling
• Mental Health Support - Chaplain Care
• Meal Benefits -  Every Shift
• Referral Programs 
• Sponsored Events - Team Member, Family, and Volunteer
• Education Discounts
• Sundays Off - Always
• Medical/Dental Vision Benefits contribution at 60% at Full-time 
• Leadership Development Plans