Role

A Front of House Team Member at Chick-fil-A is fundamental to delivering outstanding customer service by managing the front counter, taking orders, and processing transactions with efficiency and friendliness. Their role involves creating a welcoming atmosphere for guests, addressing inquiries, and ensuring that the overall dining and drive-thru experiences align with Chick-fil-A's commitment to genuine hospitality. Whether at the drive-thru or inside the restaurant, front-of-house team members play a crucial part in upholding the positive reputation and values of Chick-fil-A.

Key Responsibilities

Talent/Leadership

• Foster a positive and collaborative team environment.
• Ensure adherence to Chick-fil-A's high-quality standards in food preparation.
• Monitor and maintain cleanliness and hygiene in the front of the house.
• Collaborate with leadership to optimize inventory processes.
• Schedule and coordinate tasks to maintain an efficient workflow, especially during peak hours.
• Encourage and support professional growth and development.
• Address issues promptly and facilitate open communication.
• Encourage a culture of continuous improvement and innovation.
• Implement and communicate changes to enhance efficiency and quality.

Customer Experience

• Greet customers warmly and assist them in placing orders accurately.
• Provide information about menu items and promotions to enhance the customer's decision-making process.
• Collaborate with Back of House staff to ensure accurate and complete orders, reducing errors and enhancing customer satisfaction.
• Efficiently handle transactions at the cash register, ensuring accuracy and providing a smooth payment experience.
• Provide prompt and friendly service to customers using the drive-thru, including accurate order processing and timely delivery.
• Keep the dining area clean, organized, and well-stocked to create a pleasant environment for customers.
• Address and resolve customer concerns promptly and professionally, seeking assistance from management when needed.
• Manage customer traffic during busy periods, guiding them to the appropriate service points and maintaining an organized flow.
• Encourage customers to explore promotions, upsell when appropriate, and inform them of any special offers or new menu items.

Sales & Brand Growth

• Adherence to Chick-fil-A's brand standards ensures a consistent and recognizable experience for customers, contributing to brand trust and growth.
• Streamlining Front of House operations leads to increased efficiency, potentially allowing for quicker service and higher customer turnover, positively impacting sales.
• Be receptive to customer feedback and relay relevant information to the management team.

Financial Stewardship

• Implement effective inventory management practices to minimize waste, control costs, and ensure optimal stock levels, aligning with financial objectives.
• Minimize food and resource wastage by implementing strategies to reduce spoilage and manage inventory effectively.
• Ensure proper maintenance of equipment to prevent costly repairs or replacements, promoting long-term financial sustainability.
• Identify opportunities for process improvement that can lead to cost savings without compromising the quality of products or services.
• Collaborate with management to understand financial goals and contribute insights on how Front of House operations can support those objectives.

Desired Skills and Experience

• Friendly and positive demeanor.
• Effective communication.
• Collaboration with colleagues to achieve common goals.
• Ability to handle a fast-paced and dynamic work environment.
• Flexibility to adapt to changing tasks and responsibilities.
• Thoroughness in following Chick-fil-A's quality standards and procedures.
• Efficient task completion to contribute to a smooth workflow.
• Ability to prioritize tasks during peak hours.
• Quick thinking to address issues as they arise
• Consistency in attendance and punctuality.
• Reliability in completing assigned tasks accurately and on time.
• Knowledge of basic food preparation techniques.
• Commitment to upholding Chick-fil-A's core values.

Additional Qualifications

• Able to work 25+ hours a week and various shifts per week
• Have reliable transportation
• Be authorized to work in the United States
• Preferred 1-2 years of previous experience in a restaurant, cafeteria, quick-service, or another food-service environment
• Must be able to lift up to 50 pounds and stand for up to 8 hours.
• Must commit to the highest Chick-fil-A customer service standards and our promise to guests: the highest quality meals served in a quick, friendly, and clean environment
• A hunger to learn quickly and grow

Benefits

• Competitive Pay
• Simple IRA - up to 3% match
• Scholarship Opportunities - $2,500-$25,000
• Flexible Scheduling
• Mental Health Support - Chaplain Care
• Meal Benefits -  Every Shift
• Referral Programs 
• Sponsored Events - Team Member, Family, and Volunteer
• Education Discounts
• Sundays Off - Always
• Medical/Dental Vision Benefits contribution at 60% at Full-time 
• Leadership Development Plans