A Back of House Team Lead at Chick-fil-A holds a critical position overseeing the kitchen operations, focusing on the efficient preparation and presentation of top-notch food items. In addition to showcasing expertise, the Team Lead provides leadership to the kitchen staff, guiding them in adhering to Chick-fil-A's high standards for quality and safety. Responsibilities include coordinating tasks, managing the break schedule, and troubleshooting any kitchen-related issues. The Back of House Team Lead plays an instrumental role in fostering a positive and collaborative kitchen environment, contributing to the overall success and reputation of Chick-fil-A's Back of House operations!

Our Benefits Include:

• Competitive Pay
• Simple IRA - up to 3% match
• PTO - 5 days and Birthday Paid Off
• Scholarship Opportunities -$500-$25,000
• Flexible Scheduling
• Mental Health Support - Chaplain Care
• Meal Benefits - Every Shift
• Catering Discounts - 10% off
• Referral Programs
• Sponsored Events - Team Member, Family, and Volunteer
• Education Discounts
• Medical/Dental Vision Benefits contribution up to $300/month
• Higher-Level Leadership Development - Personal and Professional.

Team Leader Responsibilities:

Talent/Leadership

• Provide leadership and supervision to kitchen staff, ensuring a cohesive and efficient working environment.
• Delegate tasks effectively and coordinate workflow to meet operational demands.
• Evaluate the performance of kitchen staff, providing constructive feedback and recognizing achievements.
• Address any performance issues and work on improvement plans when necessary.
• Identify and nurture leadership potential within the kitchen team.
• Foster a culture of continuous learning and professional growth.
• Maintain open and effective communication channels with other Team Leads.
• Relay important information from leadership and ensure team members are informed about any changes or updates.
• Collaborate with leadership to optimize inventory levels and reduce waste.
• Implement effective solutions to maintain operational efficiency.
• Enforce safety and sanitation standards, ensuring all team members adhere to proper protocols.
• Uphold Chick-fil-A's high standards for food quality and presentation.
• Conduct quality checks to ensure consistency in menu items.
• Collaboration with the Front of House Team Leads to ensure seamless communication and coordination between kitchen and service areas.

Customer Experience

• Ensuring the consistent quality and presentation of food items to meet Chick-fil-A's standards.
• Coordinating with the Front of House team to optimize overall service efficiency and enhance the customer experience.
• Overseeing kitchen operations to minimize wait times and ensure efficiency
• Addressing customer inquiries or concerns related to food quality or service.
• Monitoring inventory levels to prevent stockouts and ensure menu availability.
• Supporting a well-trained and motivated kitchen staff to enhance overall customer satisfaction.
• Contributing to seamless coordination between Back of House and Front of House operations to provide a consistent and exceptional customer experience.

Sales & Brand Growth

• Adherence to Chick-fil-A's brand standards ensures a consistent and recognizable experience for guests, contributing to brand trust and growth.
• Streamlining Back of House operations leads to increased efficiency, potentially allowing for quicker service and higher guest turnover, positively impacting sales.

Financial Stewardship

• Implement effective inventory management practices to minimize waste, control costs, and ensure optimal stock levels, aligning with financial objectives.
• Minimize food and resource wastage by implementing strategies to reduce spoilage and manage inventory effectively.
• Ensure proper maintenance of kitchen equipment to prevent costly repairs or replacements, promoting long-term financial sustainability.
• Identify opportunities for process improvement that can lead to cost savings without compromising the quality of products or services.
• Collaborate with management to understand financial goals and contribute insights on how Back of House operations can support those objectives.

Desired Skills and Experience

• Strong leadership skills with a deep understanding of Chick-fil-A’s food preparation techniques and quality standards.
• Previous experience in a leadership role within a quick-service environment.
• Clear and effective communication, both with Front of House staff and other Team Leads.
• Strong problem-solving skills to address challenges and make quick, effective decisions.
• Efficient time management skills to oversee Back of House operations during peak hours.
• Commitment to enforcing safety and sanitation standards.
• Attention to detail to ensure the consistent quality and presentation of food items.
• Alignment with Chick-fil-A's values and commitment to maintaining high standards.
• Capability to empower and motivate others.

Additional Qualifications

• Able to work 30+ hours a week and various shifts per week
• Have reliable transportation
• Be authorized to work in the United States
• Must be able to lift up to 50 pounds and stand for up to 8 hours.
• A hunger to learn quickly and grow