A Front of House Team Lead at Chick-fil-A holds a central role in orchestrating and enhancing the customer service experience. They are responsible for managing the front counter, dining room, and Drive-Thru. Since their focus is coordinating with the team, they oversee order processing, ensure the cleanliness and organization of the Front of House, and foster a positive atmosphere for guests. Through effective leadership and guidance, the Front of House Team Lead plays a key role in upholding Chick-fil-A's renowned commitment to excellence in customer service while maintaining a welcoming environment for both guests and the team!

Our Benefits Include:

• Competitive Pay
• Simple IRA - up to 3% match
• PTO - 5 days and Birthday Paid Off
• Scholarship Opportunities -$500-$25,000
• Flexible Scheduling
• Mental Health Support - Chaplain Care
• Meal Benefits - Every Shift
• Catering Discounts - 10% off
• Referral Programs
• Sponsored Events - Team Member, Family, and Volunteer
• Education Discounts
• Medical/Dental Vision Benefits contribution up to $300/month
• Higher-Level Leadership Development - Personal and Professional.

Team Leader Responsibilities:

Talent/Leadership

• Provide leadership and supervision to Front of House staff, ensuring a cohesive and efficient working environment.
• Delegate tasks effectively and coordinate workflow to meet operational demands.
• Evaluate the performance of the team, providing constructive feedback and recognizing achievements.
• Address any performance issues and work on improvement plans when necessary.
• Identify and nurture leadership potential within the team.
• Foster a culture of continuous learning and professional growth.
• Maintain open and effective communication channels with other team leads.
• Relay important information from management and ensure Team Members are informed about any changes or updates.
• Collaborate with leadership to optimize inventory levels and reduce waste.
• Implement effective solutions to maintain operational efficiency.
• Enforce safety and sanitation standards, ensuring all Team Members adhere to proper protocols.
• Uphold Chick-fil-A's high standards for food quality and presentation.
• Conduct quality checks to ensure consistency in menu items.
• Collaboration with the Back of House (BOH) Team Leads to ensure seamless communication and coordination between kitchen and service areas.

Customer Experience

• Oversee front-line staff to ensure exceptional guest service.
• Address and resolve guest inquiries or concerns promptly.
• Collaborate with kitchen staff for timely order fulfillment.
• Maintain a clean, organized, and inviting dining area.
• Emphasize Chick-fil-A's guest service standards and values.
• Act as a point of contact for guest feedback.
• Implement improvements based on guest input.
• Encourage staff to upsell and promote menu items.
• Coordinate with back-of-house staff to optimize workflow.
• Resolve issues related to guest service or operational challenges.
• Manage front-of-house operations during shifts.

Sales & Brand Growth

• Adherence to Chick-fil-A's brand standards ensures a consistent and recognizable experience for guests, contributing to brand trust and growth.
• Streamlining front-of-house operations leads to increased efficiency, potentially allowing for quicker service and higher guest turnover, positively impacting sales.

Financial Stewardship

• Implement effective inventory management practices to minimize waste, control costs, and ensure optimal stock levels, aligning with financial objectives.
• Minimize food and resource wastage by implementing strategies to reduce spoilage and manage inventory effectively.
• Ensure proper maintenance of equipment to prevent costly repairs or replacements, promoting long-term financial sustainability.
• Identify opportunities for process improvement that can lead to cost savings without compromising the quality of products or services.
• Collaborate with management to understand financial goals and contribute insights on how Front of House operations can support those objectives.
• Ensure that all Team Members, Team Leaders, and members of Leadership maintain 100% compliance with all cash handling policies and procedures
• Closely monitor any and all cash handling discrepancies in the Front of House to ensure the elimination of discrepancies and identify trends if required

Desired Skills and Experience

• Strong leadership skills with a deep understanding of Chick-fil-A’s food preparation techniques and quality standards.
• Previous experience in a leadership role within a quick-service environment.
• Clear and effective communication, both with Front of House staff and other Team Leads.
• Strong problem-solving skills to address challenges and make quick, effective decisions.
• Efficient time management skills to oversee Front of House operations during peak hours.
• Commitment to enforcing safety and sanitation standards.
• Attention to detail to ensure the consistent quality and presentation of food items.
• Alignment with Chick-fil-A's values and commitment to maintaining high standards.
• Capability to empower and motivate others.

Additional Qualifications

• Able to work 30+ hours a week and various shifts per week
• Have reliable transportation
• Be authorized to work in the United States
• Must be able to lift up to 50 pounds and stand for up to 8 hours.
• A hunger to learn quickly and grow