Serve Give Joy LLC - A Leadership Development Company

We are excited to announce the opening of our second Chick-fil-A location in Manteca, CA in Spring 2025, marking a major milestone in the growth of our business! Since opening our first location in April 2020, we’ve been fortunate to serve our community and build a team dedicated to excellence and purpose. This expansion represents more than just a new space—it’s a chance to continue growing, strengthen our team, and deepen our impact. As we prepare to open this new location, we’re looking for passionate individuals who are eager to join us on this journey, embrace our culture, and help us elevate the service we provide. If you’re ready to be part of something exciting and transformative, we’d love to have you with us as we embark on this next chapter!

Role

The Kitchen Director of Chick-fil-A Hwy 99 & Yosemite Ave. is a model and inspirational Servant Leader that will serve the restaurant as both a strategic leader and a passionate advocate for kitchen operations, including catering, inventory, maintenance, food safety and food quality. This position reports directly to the General Manager, and works closely with the Front of House Director, Chief Human Resources Officer, and Owner/Operator to ensure our vision and core values are the foundation on which we grow the business. The Kitchen Director role will directly impact and contribute to the restaurant’s financial success, through collaborating and execution of strategies related to profitability, labor, and food costs. In addition, you will have the opportunity to train and develop Team Members, ensuring that each guest's experience is consistent, efficient, and truly remarkable. They will also implement new policies and procedures that align with Chick-fil-A’s vision to be the world’s most caring company, fostering a culture of exceptional service and memorable guest experiences.

Key Responsibilities

Talent/Leadership

• Increase overall restaurant results, working cross-functionally with other department leaders through attending weekly meetings and setting high-level collaborative goals.
• Manage, develop and oversee Back of House Team Members and shift leaders.
• Establish and consistently achieve exceptional customer experience scores.
• Hold Back of House Team Members accountable to all policy, procedures, and quality standards.
• Provide both formal and informal feedback to the Back of House Team.
• Develop and schedule 30, 60, and 90-day reviews with new hires.
• Effectively lead, mentor, and develop a high functioning Back of House Leadership Team.
• Apply corrective and disciplinary measures fairly and consistently.
• Hold weekly meetings with Team Leaders to develop restaurant growth plans.
• Identify and develop candidates for Trainers and Team Leaders.
• Participate in quarterly strategic planning sessions to ensure business alignment and execution.
• Create and implement a personal and professional development plan to expand your leadership influence and capacity.
• Strategically contribute the leadership team overall goal setting and execution of the business’s strategy.
• Consistently reflect servant leadership in all actions, decisions, and communications within the business. 

Customer Experience

• Strategically plan and optimize Back of House operations to enhance efficiency and elevate the guest experience, food safety, and food quality standards.
• Full compliance with Chick-fil-A’s operational guidelines to ensure a consistent, remarkable experience.
• Teach and execute proper procedures in food safety, food quality, speed, and accuracy.
• Ensure all aspects of food presentation, quality, and packaging not only meet but exceed Chick-fil-A standards, delighting guests with every interaction.
• Develop and apply systems that exceed standards for food safety and cleanliness.
• Use digital tools to ensure consistency and quality of products and behaviors.

Sales & Brand Growth

• Develop and introduce new policies, procedures, and technologies that align with Chick-fil-A’s vision and improve the guest experience through the Winning Hearts Everyday strategy.
• Collaborate with other Directors and the Owner/Operator to plan, execute and measure campaigns and promotions.
• Utilize all reports and tools available to strategically grow the business, including but not limited to guest experience, labor, productivity, food safety, food quality, mobile app utilization, etc.
• Work with leadership team on execution and growth of catering and third-party delivery ordering.
• Assist with restaurant, internal and external, events as needed.

Financial Stewardship

• Manage and decrease food costs by conceptualizing, implementing, and adjusting related systems.
• Manage labor to achieve, maintain, and improve labor and productivity goals.
• Ensure Back of House equipment maintenance is completed.
• Execute lean systems in all areas, encouraging continuous improvement.
• Focus on growing the brand and sales, profitability, and guest experience.
• Own food cost results and improvements.
• Lead truck orders, work with the team for efficient truck deliveries, ensure proper inventory build; coach others on proper ordering.
• Produce - ordering, lean produce ordering, portioning, and production.
• End of Month Counts & Extension Report Analysis.

Required Skills and Experience

• Enthusiastic Servant Leader who demonstrates an eagerness to learn and take initiative.
• Demonstrated, unwavering history of the commitment to act with integrity, professionalism, and confidentiality.
• Passionate about Chick-fil-A’s purpose and mission, consistently striving to expand their joyful influence.
• Demonstrated history of verbal and written communication skills. 
• Demonstrated history of excellent organizational skills and attention to detail.
• Demonstrated, exceptional time management skills with a proven ability to meet deadlines.
• Excels in the creation of systematic and scalable operations.
• Strong business acumen with a demonstrated track record of driving operational excellence.
• Excellent leadership skills, including the ability to motivate and inspire a diverse team. 
• Results-oriented mindset with a focus on continuous improvement and delivering exceptional customer experiences.
• Demonstrated knowledge of general hospitality and operations policies, procedures, and practices.
• Demonstrated history of developing and mentoring leaders to strategically expand leadership impact and capabilities.
• Extensive proven history of building and leading high performing teams and servant leaders.
• Demonstrates mastery in multi-tasking and time management skills.
• Computer proficiency including e-mail, Microsoft Suite Applications, and Google Drive.

Additional Qualifications

• Must commit to the highest Chick-fil-A customer service standards and our promise to guests: the highest quality meals served in a quick, friendly, and clean environment.
• Preferred bachelor’s degree in business administration, hospitality or other similar disciplines, or 4 years of previous experience in a restaurant, cafeteria, quick-service or another hospitality environment.
• Required associate’s degree in business administration, hospitality or other similar disciplines, with 3 years of previous experience in a restaurant, cafeteria, quick-service or another hospitality environment.
• A hunger to learn quickly and grow.
• Ability to work in a fast-paced environment.
• Must be able to lift up to 50 pounds, and stand for up to 8 hours. 
• Able to work full-time (40+ hours a week) and various shifts per week, primarily evenings and weekends.
• Have reliable transportation.
• Be authorized to work in the United States.

Benefits

• Competitive salary
• Meal benefits
• Flexible schedule
• Simple IRA
• Mental health support
• Referral programs
• Paid Time Off
• Medical, dental and vision insurance
• Development opportunities
• Catering discounts