The IHOP Floor Manager reports directly to their Assistant General Manager. The floor manager directly supervises IHOP restaurant's employees. His or her primary responsibilities include managing operations in the front and back of the house, while constantly maintaining IHOP's standards of quality and service.

Responsibilities include:

• Developing and maintaining professional functional working relationship with restaurant hourly employees.

• Managing the dining rooms, focusing on regular contact with guests.

Handling guest complaints in a professional and timely manner.

• Ensuring that employee training, operations, food preparation, food safety and sanitation, and security practices are in compliance with Standard operating procedures (SOP) in these areas.

• Carrying out supervisory duties such as training, directing workflow, appraising performance, rewarding and disciplining employees, and resolving complaints and problems.

• Completing all required reports and paperwork accurately and on time.

• Available to work days, nights and weekends

• Assist employees on proper customer service practices

Benefits:

Competitive Pay

Flexible Hours

Paid Training

Real Advancement Opportunities

Requirements:

• High school diploma or equivalent experience

• Ability to speak and read English and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; and ability to speak effectively before groups of employees and guests.

• The above is not an all-inclusive job description.