POSITION SUMMARY

Ensure every guest receives unparalleled food and beverage service throughout their dining experience with warmth,

enthusiasm and a commitment to excellence in guest obsession.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential

functions.

Essential Functions Statement(s)

• Demonstrates a commitment to excellence through execution of Planet Hollywood service standards.

• Knowledge of all table numbers and floor plans.

• In-depth knowledge of all food and beverage products.

• Knowledge of all other areas of the restaurant.

• Utilizes Star Selling salesmanship techniques.

• Executes clear and concise verbal and written communication.

• Works scheduled food-running shift as needed.

• Efficient use of the Aloha point of sale system.

• Accurate in cash handling and knowledge of forms of payment accepted.

• Practices and understands alcohol awareness.

• Executes tray service delivery.

• Executes beverage tray service.

• Demonstrates professional and gracious demeanor at all times.

• Personally handles all guest inquiries.

• Performs all opening, running, and closing duties to standard.

• Performs any job functions requested by the leadership team.

POSITION QUALIFICATIONS

Competency Statement(s)

• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.

• Communication, Oral - Ability to communicate effectively with others using the spoken word.

• Communication, Written - Ability to communicate in writing clearly and concisely.

• Working Under Pressure - Ability to complete assigned tasks under stressful situations.

• Resource Management (People & Equipment) - Ability to obtain and appropriate the proper usage of

equipment, facilities, materials, as well as personnel.

2

SKILLS & ABILITIES

Education: High School Diploma or equivalent preferred but, not required.

Experience: At least one year experience in a similar position in a high volume restaurant

Computer Skills:

PHYSICAL DEMANDS

Physical Demands Lift/Carry

Stand C (Constantly)

Walk F (Frequently)

Sit O (Occasionally)

Handling / Fingering O (Occasionally)

Reach Outward F (Frequently)

Reach Above Shoulder O (Occasionally)

Climb O (Occasionally)

Crawl O (Occasionally)

Squat or Kneel O (Occasionally)

Bend O (Occasionally)

10 lbs or less O (Occasionally)

11-20 lbs O (Occasionally)

21-50 lbs N (Not Applicable)

51-100 lbs O (Occasionally)

Over 100 lbs N (Not Applicable)

Push/Pull

12 lbs or less N (Not Applicable)

13-25 lbs N (Not Applicable)

26-40 lbs N (Not Applicable)

41-100 lbs O (Occasionally)

N (Not Applicable) Activity is not applicable to this occupation.

O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

WORK ENVIRONMENT

Kitchen, Restaurant and Office Setting

The Company has reviewed this job description to ensure that essential functions and basic duties have been

included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position

described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities.

Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does

not represent a contract of employment, and the Company reserves the right to change this job description and/or

assign tasks for the employee to perform, as the Company may deem appropriate.