The Assistant Manager/Director position at Chick-fil-A Hawks Creek is designed to give individuals the opportunity to build off of previously learned leadership skills and fine-tune them. Starting out as a Team Member, you will be trained in every area of the restaurant (eleven different areas), until you are proficient. Participants are required to work at least 30-60 days to prove themselves in the basics before we formally move forward with the promotion to leadership. If you meet the general requirements for a leadership promotion, you will begin a development process in the following areas to prepare you for the Assistant Manager position:

• Operations: Learning to lead a team in execution of our core values (fast, friendly, and accurate service), and our mission statement (impacting the community through giving and love).
• Training/Coaching: Learning to develop and train team members efficiently, and coaching teams to maximize productivity and team member engagement.
• Truck ordering & Inventory: Organization of stock, efficiency of truck unloading, management of InForm truck order guides, etc.
• Food Safety, completing Food Safety weekly audit as well as ensuring the SAFE Daily Critical are being completed.
• ERQA- Electronic Restaurant Quality Assessment. This is a daily audit that checks on the quality of food and general restaurant cleanliness/functionality/and environment.
• Hospitality & Guest Experience: This includes leading giveaways, and talking with care to guests.
• Drive-thru Efficiency: Correct execution of the outside drive-thru play.
• Change Ordering & Cash Management: Auditing InForm reports as well as monitoring cash risk and change fund on hand.
• Facilities & Equipment: Deep clean checklists on Jolt (our operations platform). As well as auditing the repair and working function of all equipment AND smallwares in the location. Managing maintenance calendar schedule.
• Scheduling/Labor Management/People: How to use the Hotschedules software as well as complete a schedule in a timely manner. Sit in on interviews.
• Catering operations: Correct execution of catering requirements, including CMT software proficiency, POS, and phone etiquette, lead times, etc..
• Information Tech (IT): Swap-out, repair & maintenance.
• Core Leadership Values: Learn and execute our core leadership values:
• Set clear expectations
• Communicate constantly
• Promote consistent accountability
• Be willing to coach, teach and serve

Upon proficiency in the above stated areas, each Assistant Director rotates through all areas of the business (the Shift Supervisor areas of focus) for a period of six-eight months.

• Once completed they are placed in an Assistant Director of Front of House, Drive-Thru, or Kitchen operational role with a specialty focus on one or multiple of the shift supervisor focuses. They will be asked to set goals & lead/drive results in their areas of focus. Most importantly they are to teach Shift Supervisors their area of focus.
• After four months as an Assistant Director they are eligible to apply for a Senior Director position.

General Skills/Qualifications:

• Previous leadership experience preferred
• Adaptable and dependable
• Service-oriented mindset
• Coachable attitude
• Attention to detail
• Flexible to work different areas of the business
• Ability to work a changing schedule (evenings and mornings)
• Available to work weekends
• Associate’s or Bachelor’s Degree a plus

Compensation Rate:

• Discussed during Interview

Benefits:

• Subsidized health insurance.
• Free meals on shift.
• Life insurance.
• Team member family events.
• Opportunities for advancement.