JOB SUMMARY
Provides personalized, exceptional guest service ensuring that every guest who chooses Culver’s® leaves happy.
ESSENTIAL FUNCTIONS
- Consistently provides excellent guest service and hospitality.
- Demonstrates proper personal hygiene and food safety practices consistently.
- Maintains a neat, well-groomed uniformed appearance.
- Follows restaurant policy on attendance, respectful conduct of team members and all other policies consistently.
- Promises to maintain and protect a positive, team-oriented, family - friendly work environment for all.
- Assists guests with product knowledge and promotional information upon request accurately.
- Always follows company safety standards and looks out for the safety of other team members and guests.
- Demonstrates proper food safety practices by accurately completing the Quality Control/Safe Food Checklist.
- Handles guest comments promptly and courteously.
- Performs primary position responsibilities timely and accurately, including but not limited to:
- Verbally welcoming all guests to Culver’s
- Taking orders on a headset
- Answering guests immediately upon pulling up
- Using a drink station to complete drinks for Drive Thru Guests
- Operating Window and giving correct change to cash-paying guests
- Operating a Tablet outside, taking personal drive thru orders accurately
- Asking appropriate questions to direct and lead the guest through their order, and following each order with “Thank you” or “My pleasure”
ADDITIONAL FUNCTIONS
- Performs secondary position responsibilities timely and accurately, after the primary duties are accomplished.
- Performs back-up support accurately and timely after secondary responsibilities are accomplished.
- Assists with odd job responsibilities timely, upon manager on duty (M.O.D.) request.
- Answers the telephone courteously and professionally, within three rings.
- Prepares quality products while maintaining portion control and presentation within service goal times.
- Attends all team member meetings.
QUALIFICATIONS
- Usable Availability/ Flexibility in Schedule
- Friendly nature and warm personality
- Reading and writing skills required
- Communicates with guests, team and leadership
- Maintains a sense of urgency (speed and accuracy in each position)
- Demonstrates trained food safety knowledge
PHYSICAL ABILITIES
- Stand Constantly
- Walk Constantly
- Sit Occasionally
- Handling Constantly
- Lift / carry 10 lbs or less Constantly
- Lift / carry 11-20 lbs Constantly
- Lift / carry 21-50 lbs Frequently
- Lift / carry 51-100 lbs Occasionally
TEAM MEMBER PERFORMANCE SUCCESS FACTORS
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COMMUNICATION: Verbal and written communication is timely, clear, concise; delivers ideas for solutions to problems; communicates well with team members and guests.
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CHANGE MANAGEMENT: Supportive of change; reacts quickly and appropriately; accepts direction and constructive feedback.
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DECISION MAKING & PROBLEM SOLVING: Uses judgment, common sense and sensitivity in addressing issues and seeking solutions to problems and challenges; gathers appropriate information.
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INNOVATION & CREATIVITY: Seeks new ways to improve efficiency, effectiveness, quality; offers suggestions and solutions to obstacles and challenges.
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PLANNING: Organized and able to establish priorities; delivers the desired results; manages multiple deadlines and priorities with a professional attitude. Recognizes priorities and responds with a sense of urgency. Follows procedures and policies in planning and executing job responsibilities.
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COOPERATION: Supports fellow team members and is cooperative in providing excellent guest service.
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QUALITY OF WORK: Delivers quality work on time at the desired standards. Performs work duties in support of safety and security policies.
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ACCOUNTABILITY: Delivers results on time and at the quality level promised. Is punctual and ready to begin work assignments. Delivers quality work and products using resources and time allocated.