Front Office Assistant

We are looking for a Front Office Assistant to assist our front office team in managing our reception area. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome to The Restoration Station. You will coordinate all front desk activities; including greeting customers when they arrive at our shop, gathering and documenting customer information for new estimates, handling intake of new items, as well as making and answering phone calls, scheduling pick up and delivery, and assisting customer’s in our fabric showroom. As a front office assistant and team member, you should combine a pleasant personality with a dynamic professional attitude. Our ideal candidate is very reliable, eager to learn, has a solid customer service approach, and can deal efficiently with all customer inquiries, updates, etc. This person should be dependable, growth-minded, and detail-oriented. Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.

Responsibilities

• Ensure the front desk is tidy and has all necessary stationery and material (e.g. pens, forms, and informative leaflets)
• Answer customer calls and provide them with the necessary requested information
• Schedule pick-up and deliveries of customer items.
• Ensure timely and accurate customer service
• Handle inquiries, complaints, and specific customer requests
• Assist in marketing and sales efforts
• Assist in Accounts Payable
• Order, and coordinate client fabric and parts purchases
• Keep customer records updated and establish clear communication with each customer
• Adhere to the attendance and general company policies and security requirements

• Skills
• Detail Oriented
• Proven work experience as a front office or administrative assistant or team member
• Hands-on experience with office machines (e.g. fax machines and printers)
• Thorough knowledge of customer service, office management, and basic bookkeeping procedures
• Preferably has an interest in furniture/interior design
• Proficiency in English (oral and written)
• Solid knowledge of MS Office, particularly Excel and Word
• Experience working with APPLE/MAC computers
• Excellent communication and people skills
• Good organizational and multitasking abilities
• Problem-solving skills
• High School diploma; additional certification is a plus'

'This Company Describes Its Culture as: * Aggressive -- competitive and growth-oriented

• Outcome-oriented -- results-focused with a strong performance culture
• COVID-19 Precaution(s):
• Personal protective equipment provided or required
• Sanitizing, disinfecting, or cleaning procedures in place