Purpose of Position:
To provide support to GYG restaurants to deliver a best-in-class service to our guests by providing adequate coverage for Supply Chain Customer Service, Supply
Chain Database Management and Supply Chain Project execution.
Reporting to:
Hard line reporting into GYG USA with dotted line functional reporting to GYG Hola Central Sydney.
Responsibilities
Responsibilities include, but are not limited to:
Supply Chain Service to Restaurants
- Solving daily issues: proactive communication with Restaurants and Suppliers to address Supply and/or Quality issues as required in order to maximize inbound Customer Service.
- Coordination of Inventory including Stock On Hand (SOH) and proactive managements of Out Of Stocks (OOS).
- Reviews and makes recommendations to improve Supply Chains processes including technologies, business process, reporting and decision-making tools.
- Troubleshooting as required for implementation of short term fixes and longer term corrective and preventive actions.
Project Execution
- Attend Operations meetings and execute activities coming from meetings
- Coordinate Supply Chain activities for NRO / Closures / Refurbishment
- Onboarding of new Suppliers, inventory controls including stock builds and oversight for run out of old stock. Facilitate transitions to new products/new Suppliers.
Reporting
- Support Restaurants through monitoring and improving supplier Supply Chain KPIs.
- Prepare Monthly Supply Chain reports.
- In conjunction with Hola Central (Aus) and GYG USA, support Quarterly Business Review process with Key Suppliers as required.
Qualifications and Experience:
- Bachelor’s degree qualification in business, supply chain, engineering, or a related quantitative field
- APICS or related professional certification in Production and Inventory Management (CPIM) desirable
- Experience in a customer service or customer centric fields
- Experience in S&OP processes
General Skills and Abilities:
- High level of attention to detail and sound time management/organizational skills
- Ability to operate independently
- Solid analytical skills and competency, with the ability to provide insights in data analysis
- Excellent command of spoken and written English