Purpose of Position:

To provide support to GYG restaurants to deliver a best-in-class service to our guests by providing adequate coverage for Supply Chain Customer Service, Supply

Chain Database Management and Supply Chain Project execution.

Reporting to:

Hard line reporting into GYG USA with dotted line functional reporting to GYG Hola Central Sydney.

Responsibilities

Responsibilities include, but are not limited to:

Supply Chain Service to Restaurants

• Solving daily issues: proactive communication with Restaurants and Suppliers to address Supply and/or Quality issues as required in order to maximize inbound Customer Service.
• Coordination of Inventory including Stock On Hand (SOH) and proactive managements of Out Of Stocks (OOS).
• Reviews and makes recommendations to improve Supply Chains processes including technologies, business process, reporting and decision-making tools.
• Troubleshooting as required for implementation of short term fixes and longer term corrective and preventive actions.

Project Execution  

• Attend Operations meetings and execute activities coming from meetings
• Coordinate Supply Chain activities for NRO / Closures / Refurbishment
• Onboarding of new Suppliers, inventory controls including stock builds and oversight for run out of old stock. Facilitate transitions to new products/new Suppliers.

Reporting

• Support Restaurants through monitoring and improving supplier Supply Chain KPIs.
• Prepare Monthly Supply Chain reports.       
• In conjunction with Hola Central (Aus) and GYG USA, support Quarterly Business Review process with Key Suppliers as required.

Qualifications and Experience:

• Bachelor’s degree qualification in business, supply chain, engineering, or a related quantitative field
• APICS or related professional certification in Production and Inventory Management (CPIM) desirable
• Experience in a customer service or customer centric fields
• Experience in S&OP processes

General Skills and Abilities:

• High level of attention to detail and sound time management/organizational skills
• Ability to operate independently
• Solid analytical skills and competency, with the ability to provide insights in data analysis
• Excellent command of spoken and written English