Kitchen/Back of House Team Member

As a Team Member, you play a crucial role in our success. In selecting Team members, we are looking for hard working, coachable individuals who will share our passion to make an impact on our local Mount Prospect community. You will interact directly with guests in serving their needs with remarkable service and hospitality. 

Team Members are responsible for creating and maintaining a fun, enthusiastic, emotionally connected atmosphere for all guests and Team Members who come into contact with the Chick-fil-A Mount Prospect brand. 

Foundation of Hospitality

• Treating all with honor, dignity and respect

1st Mile: Core 4

• Create eye contact
• Share a smile
• Speak with a friendly tone
• Always say “My Pleasure”

2nd Mile: Create a Moment

• Offer a warm welcome and fond farewell
• Personalize with Guest’s name
• Perform table touch-ins (To respect social distancing measures, limit engagement with Guests at table.)
• Find the “little things” to spread joy

Expectations of a Team Member: 

• Work your scheduled shifts and arrive on time every shift
• Arrive for your shift in full uniform: shirt, pants, non-slip shoes, name tag, pen (men must be shaved according to male appearance guidelines , women with long hair should have it pulled back into a ponytail/bun/braid)
• Keep a “sense of urgency” and a “pep in your step” when it comes to serving our Guests
• Serve > Stock > Sanitize. When things slow down, know what you should be doing next
• Giving up a scheduled shift should be rare**
• If you committed to a certain availability in the interview, any changes to that availability need to be submitted through HotSchedules, no sooner than 2 weeks out
• You will be trained in the “Chick-fil-A” way, strive to hold to that standard

Job Description - Back of House Team Member

• Energetic and fast-paced team members who can handle the stresses of a kitchen job during a peak hour. Must be humble and able to be flexible in their job assignments while also taking initiative to fulfill their tasks.
• Ensures a clean and sanitize food contact surface before and after preparing food and at least every 4 hours for ongoing tasks
• Ensures a clean and inviting kitchen environment; this includes walls, floors, floorboards, ceiling, hood vents and equipment
• Able to correctly assemble all menu products and properly use all equipment related to the kitchen
• Communicates effectively with the front counter and drive-thru team

Responsibilities of a Team Member:

• On arrival for your shift, check in with a leader for your assigned position
• Stay focused on your assigned position and relevant duties, and strive continue developing in that position
• Although you may have a favorite, be willing and flexible to learn and serve in any position
• Always serve the guest first, then stock sauces, cups, ice, tea, etc, then clean and tidy 

Roles

• Back-of-House
• Breakfast
• Primary: assembling all sandwiches
• Secondary: assembling minis and scrambles, hashbrowns
• Griddle/Biscuits: cooking biscuits, mini bread, and eggs
• Breading
• Lunch/Dinner 
• Primary: assembling all sandwiches
• Secondary: assembling nuggets, strips, and all hot side items (including fries)
• Breading 
• Prep

Our Purpose 

Purpose Statement

Working daily to steward our assets for developing the next generation of leaders while making a positive impact on the community we live in 

• We will uphold our mission statement: “To foster a culture that results in thriving team members, happy customers, and an engaged community by satisfying palates and hearts alike. ” This refined purpose statement clearly encompasses the Operator's desires and motives for impacting our leaders, our team members, and the community as a whole.

Our Promise 

Here at Chick-fil-A Mount Prospect we offer a friendly, uplifting work environment; We also provide our team members with a variety of discounts including a meal contribution, which ties in with our meal metric, and other services. We care about the future of our team members, which is why we offer scholarships. We want you to succeed, which is why there are personal development plans and career paths available to you through our leadership team. A flexible schedule will support balancing life and work. All of this promise is executed by the leadership team you will be working side-by-side with. While we do not promise an easy job, we do commit to an engaging and valuable experience for your time here at Chick-fil-A Mount Prospect. 

Benefits

• Competitive pay, with raises available based on performance
• Health Insurance Offerings
• 20% discount at Chick-fil-A Mount Prospect for immediate family
• Meal contribution at every shift based off on achieved metrics
• Scholarships
• 401k Retirement Savings and Matching
• Gym Membership Reimbursement

Discounts and Other Services

• Access to Chick-fil-A Marketplace, a platform which offers a variety of online discounts and on-site services, including 
• Cellular, Automobile, Electronics, Entertainment, and Printing/Shipping Discounts

Community 

• Employee Outings
• Christmas/Summer Parties
• Positive and Uplifting Work Culture 

Retirement/Insurance

• Health Insurance Available with Operator Contribution

Schooling/Scholarships

• Scholarships Available from $1,000 up to $25,000

Hands-on Training

• Business and Managerial Training
• Career Paths
• Potential Travel Opportunities

Your Experience

You will work alongside a certified trainer for four to five training shifts, learning the ins and outs of the business. During this time, we will equip you with everything you will need to know to succeed here. Over time you will be evaluated by a leader, which will make you eligible for scheduled pay raises and promotions. When regulations allow, The Leadership Team will hold seasonal outings for Team Members to gather outside the four walls of our restaurant and do life together.