Shift Leader Description

Leadership is critical to our success at Chick-fil-A Mount Prospect. We expect our leaders to serve and care for our Guests and our Team Members. In exchange, we commit to investing in your personal and professional growth.

Expectations

• Work 30+ hours a week minimum
• Must meet all the expectations of a Team Member
• Big-picture mindset and be able to make small decisions to push the team towards that vision
• Must have developed leadership qualities that will aid in leading either zones or the store during peak and non-peak hours, including making key decisions in stressful situations, high communication with the kitchen and different zone leads, and being able to coach team members through various circumstances through high-stress environments. Must have an energy and enthusiasm that motivates the team to complete assigned tasks efficiently.

Responsibilities

• Shepherd the team - Coach and encourage Team Members to foster growth
• Communicate daily with fellow shift leaders to convey any necessary information and ensure shift changes are executed seamlessly
• Ensure food safety knowledge is foundational learning for all employees.
• Maintain a clean, sanitary environment in BOH/FOH to set the standard of excellence, aid in minimizing food safety risks, and increase team morale.
• Create a high-energy atmosphere for our team, modeling a sense of urgency without making our guests feel rushed
• Optimize guest experiences by ensuring that speed and accuracy are held in high regard without rushing guests.
• Lead shifts - You must continually: Anticipate problems, Analyze circumstances, Allocate resources
• While you are leading shifts, you are often the direct line of communication to Back Of House (or Front Of House), so you must communicate openly, yet respectfully about specific needs and the best way to meet those needs
• Directly impact the culture of your work atmosphere by your every-day actions and attitudes towards other workers and guests
• Support other Team Leaders and Directors during shifts

Team Leader Roles

• Handling guest complaints
• Counting/setting tills, Safe balancing change fund, buying change
• Maintaining appropriate labor points throughout shifts, running breaks at appropriate times
• Ensuring peak hour readiness
• Leading specific zones during shifts
• Opening/Closing operations
• Delegating tasks for operational excellence
• Assessing quality of food and oil throughout the shift
• Fulfilling all catering orders

Successful Leaders will Possess:

• Management Skills
• Decision-making Skills
• A Growth Mindset
• Maturity
• Professionalism
• Friendliness
• Punctuality
• Character
• Hustle
• A Heart to Serve
• Communication Skills
• Coachability

Chick-fil-A Mount Prospect Benefits:

• Fun, Positive Environment
• Competitive Pay
• Complimentary Meals
• Closed on Sundays
• Flexible Schedules
• Paid Time Off
• Health Insurance
• Retirement Savings
• Cross Training and Leadership Opportunities
• Scholarship Opportunities