Team Member - Front of House

As a Team Member, you play a crucial role in our success. In selecting Team members, we are looking for hard working, coachable individuals who will share our passion to make an impact on our local Mount Prospect community. You will interact directly with guests in serving their needs with remarkable service and hospitality. 

Team Members are responsible for creating and maintaining a fun, enthusiastic, emotionally connected atmosphere for all guests and Team Members who come into contact with the Chick-fil-A Mount Prospect brand. 

Foundation of Hospitality

• Treating all with honor, dignity and respect

1st Mile: Core 4

• Create eye contact
• Share a smile
• Speak with a friendly tone
• Always say “My Pleasure”

2nd Mile: Create a Moment

• Offer a warm welcome and fond farewell
• Personalize with Guest’s name
• Perform table touch-ins (To respect social distancing measures, limit engagement with Guests at table.)
• Find the “little things” to spread joy

Expectations of a Team Member: 

• Work your scheduled shifts and arrive on time every shift
• Arrive for your shift in full uniform: shirt, pants, non-slip shoes, name tag, pen (men must abide by according to new male appearance guidelines , women with long hair should have it pulled back into a ponytail/bun/braid)
• Keep a “sense of urgency” and a “pep in your step” when it comes to serving our Guests
• Serve > Stock > Sanitize. When things slow down, know what you should be doing next
• Giving up a scheduled shift should be rare**
• You will be trained in the “Chick-fil-A” way, strive to hold to that standard

Key Personality Traits

Front-of-House Team Members

• Front Counter/Dining Room: Enthusiastic team members that can create connections with guests and efficiently and energetically complete assigned tasks 
• Drive Thru: Team Members who can perform at high levels of stress and multitasking while maintaining appropriate guest relationships. Must take initiative to fulfill tasks and make on-the-go decisions

Responsibilities of a Team Member:

• On arrival for your shift, check in with a leader for your assigned position
• Stay focused on your assigned position and relevant duties, and strive continue developing in that position
• Although you may have a favorite, be willing and flexible to learn and serve in any position
• Always serve the guest first, then stock sauces, cups, ice, tea, etc, then clean and tidy 

Roles

• Front-of-House
• Front Counter (Once we get the green to open)
• Greeting guests
• Taking orders on POS 
• Handling cash/credit card transactions
• CFA One App in guest transactions 
• Maintaining cleanliness and stocking on Front Counter during peak and non-peak hours 
• Maintaining clean tables, floors, restrooms, foyer, patio, and playground through all peak and non-peak hours according to CFA standard – There is ALWAYS something to do! 
• 2nd Mile Service – interacting with guests who are dining in, offering them exceptional service 
• Drive Thru
• Accurately listening and plugging in guests orders on iPads while maintaining a sense of urgency without rushing the guest
• Properly handling cash payments before guest makes it to the window
• When inside, taking orders on headset while making drinks/desserts or bagging 
• Fulfilling guest orders while on window – handling payments and the CFA One app

Our Purpose 

Purpose Statement

Working daily to steward our assets for developing the next generation of leaders while making a positive impact on the community we live in 

• We will uphold our mission statement: “To foster a culture that results in thriving team members, happy customers, and an engaged community by satisfying palates and hearts alike. ” This refined purpose statement clearly encompasses Operator's desires and motives for impacting our leaders, our team members, and the community as a whole.

Our Promise 

Here at Chick-fil-A Mount Prospect we offer a friendly, uplifting work environment; We also provide our team members with a variety of discounts including a meal contribution, which ties in with our meal metric, and other services. We care about the future of our team members, which is why we offer scholarships. We want you to succeed, which is why there are personal development plans and career paths available to you through our leadership team. A flexible schedule will support balancing life and work. All of this promise is executed by the leadership team you will be working side-by-side with. While we do not promise an easy job, we do commit to an engaging and valuable experience for your time here at Chick-fil-A Mount Prospect. 

Compensation

• Competitive pay, with raises available based on performance
• Flexible Scheduling
• Health Insurance Offerings
• 20% discount at Chick-fil-A Mount Prospect for immediate family
• Free Meals every shift
• 401k Retirement Savings and Matching
• Scholarships
• Paid Time Off

Discounts and Other Services

• Access to Chick-fil-A Marketplace, a platform which offers a variety of online discounts and on-site services, including 
• Cellular, Automobile, Electronics, Entertainment, and Printing/Shipping Discounts

Community 

• Employee Outings
• Christmas/Summer Parties
• Positive and Uplifting Work Culture 

Retirement/Insurance

• Health Insurance Available with Operator Contribution

Schooling/Scholarships

• Scholarships Available from $1,000 up to $25,000

Hands-on Training

• Business and Managerial Training
• Career Paths

Your Experience

You will work alongside a certified trainer for various training shifts, learning the ins and outs of the business. During this time, we will equip you with everything you will need to know to succeed here. Over time you will be evaluated by a leader, which will make you eligible for scheduled pay raises and promotions. When regulations allow, The Leadership Team will hold seasonal outings for Team Members to gather outside the four walls of our restaurant and do life together.