Chick-fil-A - Supervisor

Are you passionate about creating a positive work environment and leading by example?

A Supervisor at Chick-fil-A plays a crucial role in maintaining operational excellence, coaching team members, and developing systems to grow the restaurant. As a Supervisor, you will have the opportunity to positively influence others, work in a fun environment, and receive intentional growth and development support. Join us to enjoy flexible scheduling, and a range of benefits including free tuition college, retirement matching, and paid training.

Position Type:

• Full-time

Our Benefits Include:

• Free-tuition college
• A fun work environment where you can positively influence others
• Flexible scheduling and closed on Sundays
• Learning firsthand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Best-in-Class pay
• Retirement matching
• Free spiritual counseling
• Corporate restaurant opening training opportunities
• Paid training

Expectations and Responsibilities

• Overall, the Supervisor provides a remarkable experience for each guest
• Pursues results by establishing goals and keeping score
• Provides support to all levels of leadership
• Swiftly resolve guest issues with composure and solve problems
• Goes above and beyond to exceed every guest, direct report, peer, and upper management's expectations
• Communicates to the rest of the team with honor, dignity, and respect in person and virtually
• Develop high-level Team Members, using Core values and vision
• Trains and mentors Team Leaders, betting on leadership by delegating tasks
• Listens and understands communication from other team members or supervisors
• Offer new solutions to problems and generate new ideas to be implemented by their Directors
• Participates in creating an engaging environment, improving culture
• Displays humility by being willing to serve and work where needed without complaining
• Celebrate and support the team consistently
• Shows a positive attitude throughout their shifts
• Shows a willingness to improve by following coaching from their supervisors
• Builds a community of trust and responsibility
• Takes responsibility for their actions, owns up to mistakes, and improves their behavior
• Stewards resources wisely and holds others to the same standard
• Pursues mastery of all systems in a specific role
• Maintain personal knowledge by completing in-house training and staying up-to-date on any changes
• Adhere to Chick-fil-A rules and dress code at all times
• Other duties as assigned

Qualifications and Requirements:

• Consistent and reliable
• Joyful attitude
• Loves serving and helping others
• Customer service oriented
• Strong interpersonal skills
• Detail-oriented
• Able to multi-task
• Works well independently and in a team environment
• Be willing and able to work a flexible schedule
• Have the ability to lift and carry 25 lbs. regularly
• Attain their ServSafe certification within four months of being hired
• Have the ability to stand working on the floor for approximately 32 hours every week
• Be able to memorize the store's vision/mission statement and core values, holding the team to those standards

Location: Chick-fil-A Waterloo