Office Administrator - Full Time Position All Year Long (At least 40 hours per week)

Position Outcome Expectation
Complete Pool Care - Mobile, AL

The Office Administrator plays a key role in seeing that the daily office operations promote company growth by adding structure to each division of Complete Pool Care. Often, they are the customer’s first impression of our company and are responsible for ensuring a seamless continuity between the original customer call and completion of the services being provided. They utilize their personality, skill, and an exceptional level of organization to oversee customer relations, technician reporting, and company scheduling. Pre-planning and staying ahead of the future events are at the forefront of the Office Administrator position. The result of this position is the arrangement of duties so that customer expectations are exceeded, and information is relayed to the field divisions with precision allowing them to thrive.

Benefits:

PAID HOLIDAYS

Ask about our programs for PAID TIME OFF and DOCTOR'S VISIT REIMBURSEMENT.

Why Complete Pool Care:

This is a place where you can make an impact and have professional growth. The core values of our company are based on performing to a higher standard and providing a better experience for both our customers and our employees. We are a company that believes in being constructive in every aspect of what we do. Great effort and commitment are not only recognized but rewarded as well.

Key Duties and Responsibilities:

• Utilize our service management software to write work orders, schedule visits for service calls, review schedules, update pricing, track inventory, monitor field technicians daily progress, and pull reports
• Process and respond to scheduling requests from customers, technicians, and subcontractors
• Address customer needs and concerns over the phone to provide estimates, review work performed, set customer expectations, sign agreements, and/or pre-determine the services and components needed for a service call
• Prepare our field technicians for each day and ensure they are pre-stocking and restocking job materials to perform tasks related to their schedule. 
• Review work performed and the associated work orders for proper detail to ensure best record keeping practices and correct billing
• Schedule material supplier product deliveries for our office and jobsites
• File warranty claims with vendors and manufacturers
• Perform related tasks as required

What makes a person successful at Complete Pool Care?:

• Being dependable and trustworthy. This includes being on time and being the kind of person that is RARELY ABSENT from work
• Considering the safety of our customers and staff members in all interactions. Safety comes first.
• Being organized and possessing the ability to learn company processes so they can be implemented on a daily basis
• Possessing excellent mathematical, written, and oral communication skills with a strong desire to learn
• Thinks quickly while handling a heavy call volume
• Being proficient with electronics such as computers, tablets, and smart phones
• Being proficient with Microsoft Word, Excel, and be able to email with attachments regularly
• Paying attention to detail
• Being self-motivated with a “Can Do” attitude