Are you a problem solver? Do you enjoy bringing innovative solutions to the table? Our team at Chick-fil-A at 7th and Fig aims to be a high performing & engaged team, while offering impeccable services to all we encounter; creating customers that return for more. Our employee promise is to deliver a safe, fun and caring environment where team members are inspired to excel beyond their known potential. If this excites you, we have an amazing opportunity for you at Chick-Fil-A 7th and Fig.

Structure: Reports directly to the Owner/ Operator

Role Description: The Director of Operations oversees the execution of operational strategies and is responsible for a particular area of focus in alignment with the vision of Evans & Co LLC. This position works closely with the Operator and other Directors to ensure our vision and core values are the foundation on which we grow the business. This position coaches Area Leads and Team Members by following Pathway procedures and paying special attention to food safety. The Director of Operations has a well-rounded knowledge of the business in his/her/they area of influence and proactively seeks continued personal and professional growth.

As a leader in the restaurant, you will be responsible for leadership of front counter, catering, and/or food production/inventory operations. Identifies, motivates, trains, develops and directs team members to deliver exceptional service and accomplish goals and projects. This position oversees the administrative and operational tasks, including implementation of programs, financial management and analysis, sanitation and safety as well as sets the standards for FOH/BOH operating systems and QA standards, hospitality, mentoring and development. This position reports directly with the Owner/ Operator and will leverage their strong communication, hospitality and operational skills. They will be tasked with ensuring we are meeting the requirements necessary to create remarkable experiences. 

Restaurant Address:

660 S Figueroa St, Los Angeles, CA 90017, USA

Pay Rate:

Starting at $28 per hour + Monthly Bonus

Top 3 Role Priorities:

Effectively coach, train, and develop team members 

Instill and maintain a positive culture within the workplace 

Manage core restaurant operations to ensure productivity and profitability 

Core Values:

Trust, Communication, and Accountability 

Customer Focused 

Results Oriented

Director of Operations responsibilities include:

Food Safety

Ensure findings from SAFE Daily Critical, Health Inspections, SAFE Evaluations by a third party, and Quality Improvement visits are addressed in a timely manner. This is to help maintain a “Good/Elite” status at all times within the Food Safety Report. 

Overall Satisfaction: Achieve annual goal measured quarterly

Organizational Alignment

Connect monthly 1:1 with the Operator as a trusted advisor and consultant

Connect with Area Leaders in your area of focus or previously assigned 1:1 once per month

Connect regularly with operational leadership through twice a month staff meeting

Facilities and Equipment

Ensure facilities and equipment are in good repair. 

Oversee cleanliness and organization of restaurant and equipment throughout all dayparts.

Financial Performance -

Steward all resources to maintain profitability while meeting the expectations of hospitality, team member environment, and cleanliness.

Leadership Development

Serve as a mentor and coach to train leaders within the restaurant to develop operational excellence and success.

Innovation and Waste Management

Champion and teach lean systems and processes to drive productivity and restaurant efficiency 

We are looking for applicants who exhibit the following qualities: 

• 3+ years of managerial restaurant experience
• Have a passion for organization and attention to detail
• Enthusiastically and optimistically encourage our culture every day
• Combine critical thinking and practical leadership to create a culture of serving
• Effectively coach and give direction
• YOU will always be the lid that holds your team back, so developing yourself will be the best way to develop your team. By taking on this role, you open the opportunity to be sent to Chick-FIl-A corporate as a Corporate Staff Member, LDP Participant or future GM/Operator.