A Shift Lead is someone who is in charge of managing one of our working shifts. Shift leads are responsible for completing the duties outlined in the “Baker” job description (shown below). Additionally, their duties revolve around direct reports to the general manager. A direct report provides and demonstrates task instructions, manages attendance, and measures key performance indicators.

You should keep records and produce reports that will help to review the team’s performance. Exceptional communication skills and a passion for excellence are necessary for success in this role. Previous leadership experience is a plus.

Shift Lead Responsibilities

• Ensure employees reporting to you meet performance expectations
• Effectively instructing other employees on the shift
• Establish a safe, secure, and healthy work environment
• Meet deadlines
• Approve work hours
• Maintain excellent customer service at all levels

Shift Lead Requirements

• Previous leadership experience preferred
• Notable communication skills
• An eye for detail and accuracy
• Reliable, with high integrity and a strong work ethic
• A team player
• Professional appearance and attitude
• Computer literacy
• Proactive organizational skills
• Ability to keep a positive attitude in a fast-paced environment

Baker Job Description

We search for skilled, creative bakers who strive to provide high-quality baked goods and services in an efficient, professional manner. The Baker understands recipes, performs quality checks on ingredients and finished products, uses frostings, glazes, fillings, and other toppings to enhance item presentation, and process orders from customers.

As a baker, you will greet customers, answer questions, clean workstations and equipment, make sure the kitchen is stocked, and perform other duties as needed. To be a successful baker, you should be efficient, friendly, focused on food quality and customer satisfaction, be

decisive, attentive, and have a strong understanding of baking techniques.

Baker Responsibilities

• Read and understand Crumbl recipes
• Measure and combine ingredients using mixers, blenders, heat sources, and other equipment to make cookies
• Decorating and displaying the finished product
• Testing ingredients and finished goods to ensure that each item meets food safety and quality controls
• Greeting customers, answering questions, making recommendations, accepting orders and payment, and providing exceptional customer service
• Keeping records relating to deliveries, inventory, and production levels
• Taking client information and ensuring that deliveries accurate and timely
• Cleaning and restocking the workstation and ensuring all equipment is sanitized and prepared for the next shift

Baker Requirements

• Strong communication, time and resource management, and planning skills
• Attention to detail, especially when performing quality inspections on ingredients and products
• Basic math and computer skills
• Willingness to work independently or with other team members to solve problems, plan schedules, fulfill orders, and create excellent baked goods
• Flexibility to work around customer demands, including early morning, night, weekend, and holiday availability
• Ability to work in a hot, hectic environment
• Stand, walk, bend, use hands, appliances, and lift heavy items for extended periods

#operations #cookieavailability #serviceavailability #customerservice #cookiequality