Front Desk Coordinator

We are hiring friendly, guest-oriented team members! The front desk coordinator will be the first point of contact for pets & parents and will be responsible for greeting them. You’ll check pets in and out of our system, update customer profiles, upload videos and send report cards, and accept payment for services. You’ll work with friendly teammates in a supportive, happy work environment.

Duties & Responsibilities:

• Practice superior customer service by greeting parents & dogs, and consistently accepting and returning animals to delighted parents
• Excellent phone etiquette – answering phones promptly, professionally, and with a friendly smile
• Maintain an organized front desk with attention to detail, and maintaining clear daily notes
• Inform pet parents about our products and services
• Manage Parent & Pup records accurately, documenting all required information to ensure we are meeting the parent's requests and the pup's needs
• Takes initiative to ensure the lobby and grooming areas are kept clean and organized
• Conduct opening and closing procedures
• Follow standard cleaning procedures, including proper use of chemicals, to ensure a safe environment for animals and people
• Upload videos to parent's report cards and send them in a timely, professional manner.

Qualifications:

• Ability to work some weekends and holidays
• Customer service experience preferred, but not required
• Ability to lift and carry dogs and equipment up to 40 lbs
• Strong computer skills
• Great customer service

Benefits:

• Full-time employees are eligible for medical, dental, vision insurance and Paid-time off
• Part-time employees are eligible for dental and vision insurance
• 401(k) retirement plan & company match for employees 18 and older

Location: Lake Forest 810 W Everett Rd, Lake Forest, IL 60045, USA