Woof's Stay & Play is hiring a responsible, driven, team-oriented supervisor. You will be responsible for working collaboratively with the General Manager and Assistant Manager to ensure the success of your individual team by serving as Manager on Duty (MOD) between management team shifts. You will provide leadership to our animal-loving team members; ensure a safe and clean environment for our pups & parents; run an operationally efficient and effective day-to-day business caring for our two and four-legged friends; and ultimately drive sales and profitability by achieving capacity and sales goals. 

Pay & Perks:

• Pay starting at $13.00/hour
• Full-time employees are eligible for medical, dental, and vision insurance as well as long term and short term disability plans
• Paid-time off for full-time employees
• 401(k) retirement plan & company match
• Free "Day Play" for your pups (up to 2) when you're on duty
• Career development opportunities within Woof's Play & Stay

What you'll do:

Employee Management 

• Ensure Team Members are following employee policies, meeting performance expectations, appropriately interacting with animals, and performing cleaning duties 
• Provide positive or constructive feedback to employees to create and maintain a supportive work environment 
• Provide input to the GM for the Performance Counseling Process to coach and develop staff members who are not meeting expectations 

Drive Sales & Profitability 

• Foster a culture that empowers team members to develop ownership in the success or failure of the business and personally invest in the goals of the business 
• Commit to increasing sales by consistently converting leads into customers 
• Build a relationship and sell values of our services with Parents through initial introduction, facility tours, and the Woof’s Meet & Greet Process 
• Ensure all team members actively sell new packages and services 
• Manage front desk operations and fills in for all positions as needed 

Facility Management 

• Hold Team Members accountable to Woof’s cleaning standards by ensuring proper checklists are used and verifying all duties are complete  
• Assign additional cleaning tasks proactively to ensure high-level of sanitation and an odor-free environment  
• Provide continuous training on safe Pup handling and general workplace safety 
• Perform thorough reviews of all Pup incidents to provide constructive feedback, additional training, and develop ability to respectfully address difficult client conversations  
• Provide input on the dismissal of Pups with ongoing behavior issues and uses each dismissal as a training opportunity 
• Maintain and regularly reviews details records of health and behavior  

Business Management 

• Oversees closing procedures and balancing cash when MOD on closing shift 

Qualifications

• Open, full-time availability including weekends and holidays
• Leadership experience needed
• Dog experience is preferred