Position Overview:

We are excited to announce the opening of Front Desk Lead positions at YGF Malatang Milpitas, the Bay Area's premier destination for authentic Chinese Malatang cuisine. As a Front Desk Lead, you will be the face of our restaurant, ensuring exceptional guest experiences while managing front desk operations efficiently.

We are looking for dynamic individuals who are fluent in both English and Mandarin, possess a passion for excellent customer service, and have at least two years of front desk management experience. If you are outgoing, detail-oriented, and thrive in a fast-paced environment, we’d love to hear from you!

Responsibilities:

• Serve as the first point of contact for customers, delivering warm and professional service.
• Oversee daily front desk operations, including greeting customers, managing waitlists, and handling reservations.
• Train and supervise front desk staff to ensure excellent performance and adherence to company standards.
• Address customer inquiries and resolve complaints efficiently and professionally.
• Collaborate with the kitchen and service teams to ensure smooth communication and operations.
• Monitor cleanliness and organization of the front desk area to maintain a welcoming atmosphere.
• Handle POS transactions and ensure cash handling procedures are followed accurately.
• Assist in scheduling shifts for front desk staff and manage time-off requests.

Qualifications:

• Fluency in English and Mandarin (spoken and written) is required.
• A minimum of 2 years of experience in front desk operations or customer service management, preferably in the food and beverage or hospitality industry.
• Strong leadership and communication skills with a friendly and approachable demeanor.
• Ability to multitask, prioritize, and maintain composure in a fast-paced environment.
• Proficiency with POS systems and basic computer skills.
• Flexible availability, including evenings, weekends, and holidays.

Compensation:

• Starting hourly rate: $18/hour (negotiable based on experience).
• Opportunities for growth and advancement within the company.

About YGF Malatang:

YGF Malatang is a globally renowned brand specializing in customizable spicy hot pot dishes. With a focus on authentic flavors and fresh ingredients, YGF has become a favorite among food enthusiasts seeking a unique dining experience. Join our team and be a part of bringing this celebrated culinary tradition to the Bay Area!

How to Apply:

Please send your resume and a brief cover letter outlining your relevant experience to [insert email address]. Applications will be reviewed on a rolling basis, and qualified candidates will be contacted for an interview.

We look forward to welcoming you to the YGF Malatang Milpitas team!