Key Responsibilities of the Banquets Department:

1. Event Planning & Coordination

• Work closely with clients, event planners, and other hotel departments to understand event requirements.
• Coordinate event logistics, including menu selection, room setup, décor, AV needs, and special requests.
• Ensure all banquet functions adhere to company standards and guest expectations.

2. Setup & Execution

• Prepare banquet rooms according to event specifications, including table arrangements, decorations, and AV equipment.
• Ensure food and beverage services are delivered promptly and efficiently.
• Oversee event timelines to ensure smooth transitions between different phases of the event.

3. Service & Guest Experience

• Provide high-quality service, ensuring guest satisfaction throughout the event.
• Address any last-minute client requests or concerns professionally.
• Ensure all banquet staff deliver exceptional hospitality and adhere to service standards.

4. Staff Management & Training

• Train and manage banquet servers, bartenders, and setup teams.
• Assign roles and responsibilities to ensure efficient operations during events.
• Conduct pre-event briefings to ensure all team members understand event details and service expectations.

5. Post-Event Breakdown & Reporting

• Oversee cleanup and ensure all equipment, linens, and décor are properly stored.
• Conduct event debriefs to evaluate service performance and identify areas for improvement.
• Maintain inventory of banquet supplies and coordinate with the purchasing department for replenishments.

Roles within the Banquets Department:

• Banquet Manager – Oversees overall banquet operations, liaises with clients, and ensures event success.
• Banquet Captain – Leads and supervises the banquet staff during events, ensuring smooth execution.
• Banquet Servers – Provide food and beverage service to guests during events.
• Banquet Bartenders – Prepare and serve drinks in accordance with event requirements.
• Banquet Setup Crew – Responsible for arranging tables, chairs, décor, and AV equipment before and after events.