“To inspire a community to be their best resulting in belonging, joy and impacting future generations to come.”

Organizational Imperatives 

The factors that define and truly differentiate this position from all other positions. 

Catering 

• Planning food menus in consultation with customers
• When necessary, take the initiative to put all catering orders into the deferred POS queue. 
• Communicates larger orders to the Director Team. 
• Ensure orders are prepared, scheduled accordingly, and communicated to involved teams. 
• Confirm payment with the guest and leadership as needed. 
• Ensure orders are tendered, as they leave the restaurant. 
• Delivering catering orders to and from various event locations
• Delivers HIGH Chick-fil-A experience to all customers no matter the location or time. 
• Ensures all catering preparation areas of the restaurant are tidy once orders are finalized and have left the restaurant.
• Assist with keeping inventory of catering supplies and inform the appropriate leader if any items are low or need to be ordered. 
• Partner with both houses by providing feedback on systems and processes. 
• Assist with creating new systems as needed to ensure smooth operations. 
• Make necessary decisions to honor our “Winning Hearts Everyday!” strategy.  
• Continue to serve in the restaurant operations as needed to ensure continuous involvement and acknowledgment of Chick-fil-A procedures. 

Outside Events

• Attend and assist with ADP events and execute to Chick-fil-A standards. 
• Lead ADP events as needed, while representing Chick-fil-A Palmetto’s high standards. 
• Take account of all equipment used off-site while also routinely maintaining the equipment. 
• Maintain a spreadsheet that contains information on past, current, and future ADPs. 
• Routine follow-up with paste events to ensure satisfaction and potential repeat guests. 
• When necessary, be available to assist with handling the Chick-fil-A cow. 
• Assist with the routine maintenance of the Chick-fil-A cow following every event. 
• Meets with the Director team routinely to discuss potential events or areas to serve for future community awareness. 

Success Factors

How will you know this position has been successful? 

• All catering orders as delivered and or ready on time and fulfilled accurately. 
• Catering fulfillment is followed through completely to standards. 
• Guest recovery is above and beyond as needed. 
• The kitchen is continuously informed of all catering orders. 
• Catering guests become Raving Fans! (Repeat business and refer experience to others) 
• Yearly sales goals are routinely visited to ensure they are on track to being met. 
• The guest specifically requested Palmetto to return to a past event. 
• Overall outside sales goals growth is on track to being ≥20% 
• Waste at events ≤10%

Behavioral Characteristics 

What specific behaviors should this person have to achieve both SUCCESS and ORGANIZATIONAL IMPERATIVES? 

• Is highly organized 
• Strong sense of ownership 
• Follows through on a task to completion 
• Attention to detail 
• Takes the initiative and is a problem solver
• Likes to interact with people and is personable 
• Can provide competent, professional, and remarkable customer service
• Is physically able to manage the setup and delivery of catering orders. 

Job Requirements:

• Excellent food preparation skills
• Catering experience is a plus
• A certificate in culinary arts is a plus
• Good food decorating skills
• Great attention to detail
• Good communication and organizational skills
• Ability to meet deadlines
• A friendly and positive attitude