Full job description

RECENT HOME CARE EXPERIENCE knowledgeable of Medicaid A&D Waiver guidelines

1. Reporting Relationship

Reports to the Manager/Administrator

2. Description

3. Provide backup support to cover caregiver shifts in time sensitive situations when a caregiver calls out and a replacement has not been found in time

Client Relationship Management:

- Build and maintain strong relationships with clients and their families.

- Act as the main point of contact for clients, addressing their inquiries and concerns in a timely and professional manner.

- Conduct regular check-ins with clients to assess their needs and satisfaction with services. Responsibilities:

Coordination

- Assess client needs and develop personalized care plans in collaboration with the care team.

- Coordinate and schedule caregiver assignments based on client preferences and care requirements.

- Monitor the delivery of care services to ensure they align with the established care plans.

2. Customer Service:

Provide exceptional customer service by addressing client inquiries, resolving issues, and ensuring a positive client experience.

- Proactively identify and address potential service issues to maintain high client satisfaction.

3. Documentation and Reporting:

- Maintain accurate and up-to-date client records, including care plans, service schedules, and client communications.

- Generate regular reports on client feedback, service utilization, and client satisfaction metrics.

4. Team Collaboration:

- Collaborate with caregivers and other team members to ensure seamless coordination of care services.

- Communicate effectively with internal team members to facilitate smooth client transitions and resolve any client-related issues.

5. Continuous Improvement:

- Identify opportunities for process improvement and contribute to

Skills:

- Excellent communication skills, both written and verbal

- Strong organizational skills with the ability to multitask effectively

- Proficient in Microsoft Office Suite (Outlook Calendar) and Google Drive

- Ability to work independently with minimal supervision

- Attention to detail and accuracy

Requirements:

- High school diploma or equivalent required; associate or bachelor's degree preferred

- At least 1 or more years in home and community base wavier

- Must be able to pass a background check

If you are a highly organized individual with excellent communication skills who is looking for a challenging yet rewarding position as a Client Care Coordinator

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, qualifications, or working conditions associated with the role.

Job Type: Full-time and part-time

Pay: $19 - $23 per hour

Expected hours: 25-40 hours

Benefits:

• 401(k)
• Flexible schedule (structured)
• Opportunities for advancement
• Paid time off
• Paid training
• Supplemental insurance, dental, vision, and life

Schedule:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person