Heartfelt Connections Home Care is a leading provider of compassionate and professional home care services, helping individuals remain independent in the comfort of their own homes. As we expand into Arizona, we are looking for a highly skilled and motivated Regional Operations Manager to oversee the launch and growth of our operations in the region. This role will involve managing day-to-day operations, leading business expansion, and ensuring that the high standards of care and service are maintained throughout Arizona. We are seeking an experienced and dynamic Regional Home Care Operations Manager to lead the expansion of Heartfelt Connections Home Care services in Arizona.

The ideal candidate will have a deep understanding of the home care industry, possess strong leadership and operational skills, and be passionate about providing excellent care to those in need. This is a fantastic opportunity for someone with experience in operations management and business development who wants to play a key role in shaping the future of our Arizona operations.

Key Responsibilities:

• Expansion Leadership: Spearhead the expansion of Heartfelt Connections Home Care into the Arizona market. Develop and implement a regional expansion strategy to successfully establish a presence in new cities and communities across the state.
• Operations Management: Oversee the daily operations of Heartfelt Connections Home Care's Arizona region, ensuring all care services are delivered efficiently and in compliance with local, state, and federal regulations.
• Team Development & Leadership: Recruit, train, and manage a team of local managers, caregivers, and office staff. Foster a collaborative and supportive environment where employees feel motivated and valued.
• Client & Family Relations: Establish strong relationships with clients, their families, and key community stakeholders to ensure the delivery of high-quality care and satisfaction. Address concerns and resolve issues as needed.
• Compliance & Quality Assurance: Ensure adherence to all relevant regulatory requirements, including HIPAA, OSHA, and state-specific home care regulations. Implement regular quality assurance programs to maintain and enhance the quality of care provided to clients.
• Business Development: Identify and pursue new business opportunities to grow Heartfelt Connections Home Care's client base in Arizona. Collaborate with the marketing team to promote services and brand awareness.
• Budgeting & Financial Oversight: Monitor the financial performance of the Arizona region, including budgeting, cost control, and resource allocation. Ensure that operations are cost-effective without compromising care quality.
• Performance Reporting: Provide regular reports on operational performance, financial status, client satisfaction, and employee performance to senior leadership. Suggest improvements and implement best practices to enhance operations.
• Problem-Solving & Issue Resolution: Proactively identify potential operational issues and implement effective solutions. Handle escalated client or staff concerns in a timely and professional manner.

Qualifications:

• Bachelor's degree in Business Administration, Healthcare Management, or related field (or equivalent experience).
• At least 5 years of experience in operations management, preferably in healthcare, home care, or a related field.
• Proven experience in managing business expansion or opening new offices/regions.
• Strong leadership skills with the ability to manage and motivate teams effectively.
• Knowledge of home care industry regulations, compliance standards, and best practices.
• Exceptional communication and interpersonal skills, with a focus on customer service and relationship-building.
• Financial acumen with experience managing budgets, financial reports, and cost control measures.
• Ability to work independently, prioritize tasks, and handle a high volume of work in a fast-paced environment.
• Willingness to travel within Arizona as needed for business development and operational oversight.

Preferred Qualifications:

• Previous experience in home care or healthcare services.
• Familiarity with Arizona’s state regulations and healthcare requirements.
• Experience working with senior populations or clients with chronic health conditions.

Why Join Heartfelt Connections Home Care?

• Mission-Driven Organization: Join a company with a strong commitment to providing compassionate care that allows individuals to remain at home while maintaining independence and dignity.
• Growth Opportunities: Be part of an exciting expansion into Arizona and take on a leadership role that offers significant growth potential as the region develops.
• Collaborative Culture: Work with a dedicated and supportive team that shares your passion for making a difference in the lives of others.
• Competitive Compensation: We offer a competitive salary, comprehensive benefits package, and performance-based incentives.