Urban Grub, a renowned destination for elevated Southern cuisine, is looking for a Floor Manager to lead our front-of-house team and deliver exceptional guest experiences. We’re seeking a hospitality professional with strong leadership skills, a passion for service, and the ability to manage a fast-paced, high-energy environment.

Key Responsibilities:

• Leadership & Team Building: Supervise and motivate front-of-house staff, ensuring they provide attentive, friendly service while maintaining Urban Grub’s high standards.
• Guest Experience: Proactively engage with guests, addressing their needs and concerns to ensure a memorable dining experience.
• Daily Operations: Oversee daily floor operations, including opening/closing procedures, staff schedules, and table assignments to ensure efficient service flow.
• Collaboration: Work closely with the kitchen and bar teams to maintain communication and ensure smooth operations between the front and back of house.
• Problem Solving: Handle guest feedback, staff issues, and unexpected situations calmly and effectively.
• Training & Development: Train new hires and continually mentor staff on best practices, service excellence, and Urban Grub's culture of hospitality.

What We're Looking For:

• Experience: At least 3 years of experience in a supervisory or management role in hospitality, preferably in upscale dining.
• Leadership Skills: A proven track record of leading teams and fostering a positive, collaborative environment.
• Customer Focus: Strong passion for delivering exceptional guest experiences.
• Communication: Excellent verbal and interpersonal skills to manage both guest relations and staff coordination.
• Problem Solver: The ability to think on your feet, handle stressful situations, and make quick decisions.
• Availability: Flexible schedule, including nights, weekends, and holidays.

What We Offer:

• Competitive Salary: Based on experience.
• Benefits: Health, dental, and vision insurance.
• Paid Time Off: Two weeks of paid vacation annually.
• Growth Opportunities: We believe in investing in our team and offering pathways for career advancement.
• Incentives: Bi-annual performance bonuses.
• At Urban Grub, we believe in a work culture that values professionalism, teamwork, and passion for hospitality. If you're ready to take your career to the next level and thrive in an exciting, fast-paced environment, we want to hear from you!