The Assistant Manager (AM) is the operations leader of the restaurant focused on profitability, Guest service, people development, and operations management. The AM supports the Restaurant General Manager (RGM) in managing the daily operations of a single restaurant, driving key performance outcomes. The AM invests its time in developing servant leaders, creating memorable experiences, and administrative activities.
Essential Duties and Responsibilities
Leading the Business
- Manages inventory costs and maintains inventory by performing Daily, Weekly, and Monthly inventory inspections
- Places and receives inventory truck orders
- Maintains and regularly monitors a list of all restaurant assets
- Ensures preventative maintenance of restaurant facility and equipment is completed in accordance with Company standards, interacting with external vendors as required
- Ensures that the restaurant follows all cash control and security procedures (e.g. safe counting, cash drawers)
Create Memorable Experiences
- Call Guests back who have had problems/complaints
- Motivates and directs team to exceed Guest expectations with accurate, fast, and friendly service in a clean facility
- Partner with the Restaurant General Manager and team to create action plans to improve Guest metrics
Creating Leaders
- Recruiting and Interviewing potential employees
- Complete orientation for new employees
- Creates and monitors schedule and manages the team onboarding process
- Develop skills of shift leaders to increase the team’s capabilities and raise performance
- Establish a positive culture in the restaurant
Leading Store Operations
- Directs restaurant team toward efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines
- Ensures that the restaurant upholds operational and brand standards
- Monitors people charts and production planning and makes necessary adjustments
- Implement actions plans to address employee needs and operational assessments
Qualification and Skills
- Must be at least eighteen (18) years of age
- High School Diploma or GED required
- 1-2 years of previous quick service restaurant experience, experience in management preferred
- Some understanding of P&L interpretation and management influence profitability
- Demonstrated leadership skills
- Available to work evenings, weekends, and holidays
- Ability to work long and/or irregular shifts as needed, for the proper functioning of the restaurant
Physical Demands
- Must be able to lift up to 50 pounds of force frequently to move objects
- Ability to carry products/boxes and miscellaneous weighing no more than 50 pounds
- Consistently handles product preparation
- Ability to kneel to utilize proper lifting procedures and to open safe
- Consistently lifts for product preparation, stocking, and inventory