Job Summary:

The Chick-fil-A Shift Leader is responsible for overseeing daily operations, ensuring that every guest receives exceptional service, and supporting the team by creating a positive, efficient, and professional environment. This role requires strong leadership skills and a commitment to Chick-fil-A’s mission of delivering quality food and service. The Shift Leader will act as a role model for team members, upholding high standards of professionalism, and encouraging growth and development within the team.

Responsibilities:

• Lead by Example: Act as a role model by demonstrating professionalism, integrity, and a commitment to Chick-fil-A values.
• Team Supervision: Oversee team members during shifts, providing guidance, support, and ensuring adherence to company policies and procedures.
• Customer Service Excellence: Ensure each guest is met with Chick-fil-A's signature hospitality by delivering outstanding service and addressing customer concerns promptly.
• Shift Organization: Schedule breaks, assign tasks, and manage shift transitions smoothly, ensuring adequate coverage and operational flow.
• Training and Development: Mentor and coach team members to develop their skills, foster teamwork, and create a positive work environment.
• Quality Control: Monitor product quality, presentation, and portion control to maintain consistency and exceed guest expectations.
• Safety and Compliance: Ensure that all health, safety, and sanitation standards are upheld to create a safe work environment.
• Problem Solving: Quickly and effectively address any issues that arise during the shift, from guest complaints to operational challenges.

Qualifications:

Required:

• High School Diploma or GED

Preferred:

• Prior Chick-fil-A experience
• Bachelor’s Degree, or pursuing a Degree in Business, Hospitality, or a related field
• Proven experience in team management or shift leadership

Skills and Competencies:

• Strong communication and interpersonal skills
• Ability to motivate and lead a team in a fast-paced environment
• Excellent problem-solving and conflict-resolution abilities
• Ability to maintain a positive and professional demeanor under pressure

Benefits:

• Competitive pay based on experience
• Sundays off
• Employee meal discounts
• Access to Chick-fil-A’s college scholarship programs for continuing education
• Insurance coverage options, including health, dental, and vision plans