Brand Summary:

Chick-fil-A is known not only for its delicious chicken sandwiches but also for its unwavering commitment to excellence, hospitality, and community impact. As a company rooted in service and care, we prioritize personal growth, teamwork, and making a positive difference. At Chick-fil-A La Rambla, our focus is on building a strong culture where employees feel valued, supported, and empowered to thrive.

Job Description:

Location: Chick-fil-A La Rambla, Ponce

As a Team Leader, you will play a pivotal role in upholding Chick-fil-A's reputation for outstanding service, ensuring smooth operations, and guiding our team to success. This leadership role is ideal for individuals who are passionate about developing others, driving results, and creating memorable guest experiences.

What You Can Expect as a Shift Leader:

• A motivating environment where you will develop leadership skills while positively influencing team dynamics.
• Flexible scheduling with Sundays off to spend time with family and recharge.
• Opportunities for mentorship and career growth.
• Competitive pay, performance incentives, and leadership development programs.
• Scholarship opportunities for those pursuing educational goals.

Key Responsibilities:

Leadership & Team Development:

• Lead and inspire a team of team members to achieve operational excellence and provide exceptional guest experiences.
• Model Chick-fil-A's CoRE 4 values (Create eye contact, Share a smile, Speak enthusiastically, Stay connected).
• Train, coach, and mentor team members to excel in their roles and support their professional growth.
• Foster a positive and collaborative environment where teamwork and accountability thrive.

Operational Excellence:

• Ensure shift operations run smoothly, following Chick-fil-A's established processes and standards.
• Manage daily tasks such as opening/closing procedures, cash handling, and inventory management.
• Oversee food preparation to maintain product quality, ensuring adherence to CFA standards.
• Uphold food safety protocols and ensure compliance with health and safety regulations.

Guest Experience:

• Prioritize guest satisfaction by actively engaging with customers and resolving concerns promptly.
• Model excellent hospitality and ensure team members consistently deliver outstanding service.

Administrative Support:

• Assist in scheduling, shift planning, and delegation of responsibilities to optimize workflow.
• Support training initiatives to improve team performance and knowledge.
• Monitor and track performance metrics to drive continuous improvement.

Requirements for Candidates:

• Proven experience in a leadership role within a restaurant or customer service environment.
• Strong communication skills with the ability to motivate and inspire others.
• Exceptional problem-solving abilities and a proactive approach to challenges.
• Commitment to Chick-fil-A’s values of excellence, teamwork, and hospitality.
• Ability to thrive in a fast-paced environment while managing multiple priorities.

Physical Demands:

• Ability to lift and/or move up to 50 pounds.
• Stand and walk for prolonged periods.
• Perform tasks requiring bending, squatting, and reaching overhead.

Equal Employment Opportunity:

Chick-fil-A La Rambla is committed to fostering an inclusive workplace. We welcome applicants from diverse backgrounds and are dedicated to creating an environment where everyone can succeed.

If you are a servant-hearted leader eager to make a positive impact, we encourage you to apply for our Team Leader position today!