JOB DESCRIPTION

The Togo Specialist position is responsible for coordinating to-go food business by consistently following procedures and process to accommodate to-go orders for Guests.

These Include the Following

ESSENTIAL DUTIES AND RESPONSIBILITIES of a To-Go Specialist

Develop and maintain professional functional working relationships with IHOP employees and guests.

Execute the "Service Guidelines" per the IHOP SOP to ensure a high-quality guest experience.

Handle guest complaints in a professional, courteous and timely manner, thank guests, and invite them to return.

Memorize and apply IHOP terminology, abbreviations, methodologies, and plating and menu knowledge.

Comply with SOP methods in regard to guest checks and money handling procedures.

Stock and rotate all needed to-go supplies in the service areas and dining room as assigned per shift.

Comply with all local and SOP health, sanitation, and safety guidelines.

Clear, clean, and reset tables and clean chairs, booths, and floors after guests leave.

Perform all cleaning duties according to posted cleaning charts.

Comply with IHOP uniform and appearance standards per SOP guidelines.

Comply with IHop N Go program as assigned.

Complete all online and virtual training requirements.