VISION
Relentlessly pursue excellence by providing an unwavering experience for our Guests and team
with a servant heart.
PURPOSE
Winning Hearts Every Day through our Remarkable Service and Caring Culture
CORE VALUES
Integrity: Always doing the right thing even when it’s hard. Having strong work ethic; always genuine
and honest in all we do. Staying focused and humble, always ready to serve and give our very best.
Coachable: An Ideal Team Player®, desiring growth in skill and knowledge. Serving others well
through Care + Accountability, while staying approachable.
Initiative: A driven, self-starter, who is always ready and willing to Serve. Doing without being asked
and hustling to serve fast + accurately. Able to identify and solve problems quickly.
Impact: Lead by example through hospitality. Having strong influence by remaining people focused,
encouraging, and empathetic. Don’t forget to be passionate, energetic and have fun!
Community: Share a safe space where we foster Care + Hospitality. Encouraging a sense of
togetherness and belonging where others are seen + known and all are welcome. Sharing,
supporting, and pursuing our company’s common interests + goals.
ROLES
You will love coming to work every day if you get, want, and have the capacity to do the following:
- Lead, Manage, and Hold Accountable (LMA) + Culture
- Team Member Care
- Review Processes, Promotions, Demotions, 3-Strike Plans, Terminations
- Recruiting, Hiring, Training, Coaching + Next Steps
- WHED Strategy
- Finance
- Manage and Maintain Budget Lines
- Inventory + End of Month procedures
- Labor + Scheduling
ROCKS
We train our team to help them succeed, and everyone on our team helps with our success. In
this role, you’ll be accountable to hit the following numbers:
- Maintain Quick Service Experience for Guests at 3:00 Minute Speed of Service or less
- Labor at 22% or lower, Productivity at $95 or higher, + Scheduling to top 33% of chain or higher
- CEM Scores to top 20% of chain or higher
- Positive Food Cost Gap at or below 1%
You will have success here if you value clear processes and feel qualified to do the following:
- LMA, Care + Culture
- Source, Recruit, Interview, Hire, Train, Coach + Develop
- Reviews, Promotions, Demotions, 3-Strike Plans, Terminations
- Manage Food Cost, Labor Cost + other Budget Lines
- Strategic Planning, Information Management, Reporting, + Meetings
- Create, Maintain, and Manage Systems + Processes
OUR PROMISE
Our company runs on Entrepreneurial Operating System (EOS). That means you have a leader who:
- Communicates well, Gives clear directions + Makes their expectations clear
- Delegates appropriately + Makes sure you have the necessary tools
- Acts with the greater company good in mind
- Takes time to truly understand your role and how you can help the company
- Has effective meetings + Meets 1:1 with you quarterly or more, if needed
- Rewards and recognizes your performance based on Core Values + Role Responsibilities, and Measurables Met
QUALIFICATIONS
- Fluency in English and Spanish required
- Authorized to work in the United States + Open Availability
- Able to frequently bend, twist, reach above shoulder level, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 40 lbs.
Work schedule
- 8 hour shift
- 10 hour shift
- 12 hour shift
- Weekend availability
- Monday to Friday
- On call
- Night shift
- Day shift
- Overtime