Role Summary

The Director serves as a leader on our team and must have a passion for service, people, and operational excellence.  This visionary leader will be a key resource to introduce and implement best practices.

Key Expectations

• Lead and model the RSA/Daphne vision and mission.
• Lead, train, and support the 3 focus areas of the “Winning Hearts” everyday strategy: Great Food, Fast & Accurate Service, and Genuine Hospitality.
• Lead, train, and support the four components of the hospitality model: Honor, Dignity & Respect for all, 1st Mile: Core 4, 2nd Mile: Create a Moment, and Recovery utilizing the HEARD model.
• Support and influence the restaurant’s overall operational and financial goals. 
• Work flexible work schedules to support the restaurant’s operations and guest demands.
• Ability to open and close the restaurant.
• Strictly adhere to all Company policies and procedures.
• Hold themselves and team members accountable to the restaurant dress code, break and lunch meal periods, and discount policies.
• Maintain a positive working environment and treat all team members with respect while providing them with direction and feedback.
• Manage cash accountability systems by verifying safe counts, register counts, safe deposits, and opening/closing the day on Inform.
• Lead, follow up, and participate in daily/weekly/monthly/quarterly cleaning checklists.
• Ensure that the Team Leaders/Members monitor the dining room, restrooms, parking lot, and overall facility cleanliness. 
• Be a Food Safety Ambassador in their restaurant and on Director on Duty shifts.
• Participate in Safe Daily Critical(s), ERQAs, and Equipment Temperature Checks.
• Ensure that Team Leaders/Members follow recipes to accurately prepare all orders. 
• Ensure that Team Leaders/Members work at a pace to maintain the restaurant's established speed of service guidelines.
• Address guest issues that may arise using the HEARD model, and consult with Support Staff regarding complex issues.

Development

• Prepare for and participate in weekly Director leadership meetings.
• Develop your Team Leaders/Senior Leaders through weekly connections and bi-weekly team meetings.
• Participate in weekly Director on Duty shifts in leading the entire restaurant operations during the designated time frame.
• Support a recognition culture by presenting team members with an “F Card” if they are exemplifying the RSA/Daphne Vision and Mission Statements.
• Work with HR conducting team member interviews and select talent for your restaurant.
• Write and administer with HR 90-day and annual team member and team leader reviews.
• Prepare and participate in Monthly/Quarterly Summits with the Owner/Operator.
• Participate in community engagement events such as school presentations, charitable events, and volunteer opportunities.
• Self-development up to and not limited to excellence trips and continuing education.
• ServSafe Certified.
• Participate as a grand opening trainer or in other market training opportunities. 

Leadership Skills

• Must possess leadership traits.
• Character – aligns with Chick-fil-A values 
• Chemistry – the relationship builder, coaches others to perform 
• Competency – results-oriented, systems thinker, quick study
• Servant Leader, team-oriented with a passion for people and world-class service
• Well-organized manager with excellent verbal, written, and electronic communication skills
• Must possess the ability to drive and manage change

Financial Measures: Four Pillars

• Sales Growth: => +15%
• Food Cost Performance: =<.5%
• Labor Performance: =<20% and 0% Gap
• CEM: OSAT Score: =>80%