Team Leader

Role Summary:

Team Leaders are mainly operational. Team Leaders spend nearly all their time in a position, with a few administrative duties. A Team Leader is expected to develop their verbal, written, and electronic communication skills, organizational and follow-up skills, and ability to prioritize, solve problems, and share in achieving the store’s vision and goals.

Additionally, Team Leaders may be selected to assist Directors or Senior Leaders in a role based on the Team Leader's passion and strengths. This added role gives the Team Leader a focused area of ownership, providing an additional opportunity for growth.

Key Expectations:

Lead and model the RSA/Daphne vision and mission.
Lead, train, and support the 3 focus areas of the “Winning Hearts” everyday strategy: “Great Food, Fast & Accurate Service, and Genuine Hospitality.
Lead, train, and support the four components of the hospitality model: Honor, Dignity & Respect for all, 1st Mile: Core 4, 2nd Mile Service, and the HEARD model.
Support and influence the restaurant’s overall operational and financial goals.
Work flexible work schedules to support the restaurant’s operations and guest demands.
Strictly adhere to all Company policies and procedures.
Hold themselves and team members accountable to the restaurant dress code, break and lunch meal periods, and discount policies.
Lead, follow up, and participate in daily/weekly/monthly/quarterly cleaning checklists.
Participate in Safe Daily Critical(s), ERQAs, and Equipment Temperature Checks.
Ensure that Team Members follow recipes to prepare all orders accurately.
Ensure that Team Members work at a pace to maintain the restaurant's established speed of service guidelines.
Must be certified in all Pathway Modules.

Development:

Support a culture of recognition by presenting team members with an “F Card” if they exemplify the RSA/Daphne Vision and Mission Statements.

Leadership Skills

Must possess leadership traits that Chick-fil-A seeks in future Leaders.
Character – aligns with Chick-fil-A values
Chemistry – the relationship builder, coaches others to perform
Competency – results-oriented, systems thinker, quick study
Servant Leader, team-oriented with a passion for people and world-class service

Minimum Requirements:

Minimum 1 year Chick-fil-A experience.
Minimum 3 shifts per week, including at least one closing shift and Saturday availability.
References include 2 members of the leadership team (Director, Coordinator, or Senior Leader level, and 1 personal reference not related.

Chick-fil-A - Chick Fil A RSA BAttlehouse

12 N Royal St, Mobile, AL, 36602

Apply

This job posting is for an opportunity at a Chick-fil-A® Restaurant business independently owned and operated by a local franchised Operator. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will only be submitted to the Operator. Chick-fil-A, Inc. will not receive a copy of your employment application and will not be involved in any decisions regarding whether to hire you. If you are hired for this position, you also understand and acknowledge that the Operator’s restaurant business will be your employer, not Chick-fil-A, Inc., and that the Operator is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.