Position Summary

Upholds the Core Values as determined by the management team. Primary responsibility for all positions with W.D. Bryant Ace Hardware is to Amaze Every Customer Every Time. Floor associates are responsible for engaging the customer, determining their needs, and projecting requirements.

Essential Duties and Responsibilities:

• Help unload incoming trucks and put away merchandise (as arranged by management). Maintain your assigned department: Keep clean, organized, and fully stocked.

• Execute the daily operational, day-to-day goals and priorities assigned by store management displaying a “Speed is Life” attitude. Move with a sense of urgency while paying attention to the details.

• Cooperate with others and work well as part of a retail team, for example actively participate in daily huddle meetings, and share ideas for improvement with management.

• Remove promotional bin tags from displays, and price tags as required following sales events, flyers, etc.

• Restock merchandise displays as needed, watch end caps and side wings.

• Handle special orders for all non-stock items. It always takes two associates to say “No.” Never tell a customer “No” without checking with a floor manager, assistant manager, or store manager.

• Watch for shoplifters and act, in line with company policy, that will discourage shoplifting. Excellent customer service and interaction prevents shoplifting.

• Provide the best possible experience for Every Customer, Every Time by being helpful, knowledgeable, and friendly.

• When you are not with a customer or cleaning, stand in a main aisle to get the best view of customers coming into your department. Walk up and down the main aisles to be sure customers are being assisted in all departments. Avoid personal conversations with co-workers on the floor.

• Serve Customers in assigned departments, or storewide, and provide needed advice or information, greet customers as soon as you encounter them.

• Demonstrate the S.A.L.E.S. process.

• Actively participate in in-store communication and initiatives (e.g., Communication Board, Daily Huddle, store contests, etc.)

• Assist Customers with simple complaints/concerns; get a manager involved with problems as needed.

• Use the Five Foot Rule – always greet and/or acknowledge all customers within five feet of you.

• Always be polite and attentive to customers. Make eye contact and smile. Do not avoid customers.

• Promote the Ace Rewards program to all customers, describe the Ace Helpful Promise(s), and use the Magic Question.

• Maintain awareness of all promotions and advertisements so you can tell customers about special sales.

• Always wear your radio to effectively communicate with other associates or management.

• Assist customers with large or heavy items as needed.

• Offer customers a red basket for their shopping use.

• Assist in the training and development of peers.

Required Knowledge, Skills, and Abilities

• Plumbing knowledge and experience are strongly desired.

• Able to communicate professionally with customers and team members.

• Skilled at providing prompt, friendly, and attentive customer service.

• Strong organizational skills with a passion for details

• Willing to learn all areas of the store and help train others.

• Proven track record of being a team player.

• A continuous pattern of regular and prompt attendance is required.

• Availability must be flexible, including evenings, weekends, and holidays.