Job Description: Assistant Manager at Jimmy John's

Position: Assistant Manager Location: Mayfield Heights

About Us:

Jimmy John's is known for its fresh, fast, and tasty sandwiches. We pride ourselves on delivering an exceptional customer experience, with a focus on speed and quality. Our culture is dynamic, fun, and values hard work and dedication.

Job Summary:

We are seeking a motivated and experienced Assistant Manager to join our team. The Assistant Manager will support the General Manager in overseeing daily operations, ensuring customer satisfaction, and promoting a positive working environment. This role is pivotal in driving the success of our store by leading, coaching, and developing our team.

Key Responsibilities:

• Leadership & Management:
• Assist in managing daily operations of the store, including opening and closing procedures.
• Lead, train, and motivate a team of employees to maintain high standards of service and food quality.
• Schedule staff according to business needs, ensuring adequate coverage at all times.
• Customer Service:
• Ensure all customers receive prompt, friendly, and professional service.
• Handle customer complaints and issues effectively, turning negative experiences into positive outcomes.
• Operational Excellence:
• Monitor inventory levels, manage stock orders, and minimize waste.
• Ensure compliance with health and safety regulations, maintaining cleanliness and operational standards.
• Implement and enforce company policies and procedures to enhance store performance.
• Financial Performance:
• Assist in managing store budgets, labor costs, and profitability.
• Participate in financial planning, sales forecasting, and cost control.
• Team Development:
• Conduct regular performance reviews, provide feedback, and develop staff through training programs.
• Foster a culture of learning and development within the team.
• Marketing and Promotion:
• Support local store marketing initiatives to increase sales and brand awareness.
• Engage with the community to enhance store visibility.

Qualifications:

• Experience:
• Minimum of 2 years in a supervisory role preferred, in the food service or retail industry.
• Proven track record in managing teams and operations.
• Skills:
• Strong leadership and interpersonal skills.
• Excellent organizational and time-management abilities.
• Basic math skills for inventory and cash management.
• Proficiency in using POS and inventory management systems.
• Attributes:
• Passion for the Jimmy John's brand and commitment to quality.
• Ability to work in a fast-paced environment.
• High level of integrity and professionalism.

Physical Requirements:

• Must be able to stand for long periods, lift up to 50 lbs, and perform tasks like bending, reaching, and stooping.

Benefits:

• Competitive wage + Bonus
• Health Insurance (after 90 days)
• Employee discounts
• Opportunities for advancement within the company

How to Apply:

Interested candidates should submit their resume and a brief cover letter explaining why they would be a great fit for this role

Jimmy John's is an Equal Opportunity Employer

We look forward to hearing from you!