A Director at Chick-fil-A is a key leader responsible for overseeing various aspects of the restaurant's operations, ensuring a culture of excellence and continuous improvement. Directors provide strategic vision, foster team development, and ensure the restaurant achieves operational goals while delivering a remarkable guest experience.
Key Responsibilities:
Leadership & Team Development:
- Lead by example, embodying Chick-fil-A's core values of hospitality, integrity, and service excellence.
- Recruit, onboard, and train team members to fulfill their roles with excellence and enthusiasm.
- Mentor and develop team leaders, fostering a culture of accountability and continuous improvement.
- Conduct regular performance evaluations and provide constructive feedback.
Operations Management:
- Oversee day-to-day operations of a specific area of the restaurant, ensuring seamless coordination across all areas.
- Ensure adherence to Chick-fil-A standards for food safety, cleanliness, and quality.
- Implement systems to optimize efficiency.
- Monitor key performance metrics (KPIs) such as speed of service, labor cost, and food cost.
Guest Experience:
- Champion a culture of exceptional hospitality, ensuring every guest feels valued and appreciated.
- Respond to guest inquiries, feedback, and concerns promptly and professionally.
- Monitor guest satisfaction metrics and implement strategies for continuous improvement.
Financial Stewardship:
- Manage budgets and operational costs, focusing on maximizing profitability while maintaining high standards.
- Analyze financial and operational data to identify opportunities for growth and efficiency.
- Collaborate with the Operator and other restaurant leaders to develop and execute strategies to achieve business goals.
Strategic Planning:
- Participate in leadership meetings to develop short- and long-term goals for the restaurant.
- Drive initiatives to improve systems, team performance, and guest satisfaction.
- Stay current with industry trends and integrate best practices into operations.
Qualifications:
- Proven leadership experience in a quick service restaurant or hospitality setting (quick-service or full-service preferred).
- Strong interpersonal and communication skills, with the ability to inspire and motivate others.
- Excellent problem-solving, decision-making, and organizational abilities.
- Ability to manage and prioritize multiple responsibilities in a fast-paced environment.
- Familiarity with Chick-fil-A's brand standards and culture (preferred but not required).
- Must be able to open and close the restaurant with weekend availability
Core Competencies:
- Ability to set clear goals and guide the team toward achieving them.
- Passionate about creating remarkable experiences for guests and team members.
- Focused on delivering efficiency, quality, consistency and sustained performance
- Upholds Chick-fil-A’s values of honesty, stewardship, and servant leadership.
- Seeks continuous improvement
- Thrives in a fast-paced environment
- Highly dependable
Preferred Qualifications:
- Bachelor’s degree in business, hospitality management, or a related field (preferred).
- Previous leadership role with Chick-fil-A and experience with Chick-fil-A operational systems (preferred but not required).
Compensation and Benefits:
- Competitive salary based on experience
- Health insurance
- Dental insurance
- Vision insurance
- *Scholarships
- Flexible schedule
- *Paid time off
- Employee Discount
- Off on Sundays