Are you passionate about providing excellent customer service and making a positive impact on people's lives? Do you enjoy building relationships and helping others connect? If yes, then this front desk opportunity at the Cleveland YMCA is perfect for you! This position requires evening and weekend availability.

Responsibilities of a Member Services Staff:

• Provide excellent service to members, guests, and program participants
• Build relationships and help members connect with each other and the YMCA
• Ensure facility security and enforce policies
• Conduct tours, sell memberships, and handle program registrations
• Accurately conduct financial transactions and resolve membership concerns
• Perform other duties as assigned

Qualifications:

• High School diploma or equivalent
• Excellent interpersonal and problem-solving skills
• Previous customer service, sales, or related experience
• Basic knowledge of computers

Physical Demands:

• Ability to stand for extended periods and perform physical tasks
• Effective communication skills in person and on the phone

Training:

• Certification in CPR required within 60 days of hire
• New Employee Orientation required upon hire