Job Description: 

The Moving Consultant is the brand ambassador for Blue Ox moving & Storage.  The MC will meet with clients virtually and over the phone to assess the scope of work for their move and tailor an estimate based on the specific needs of each homeowner.  The MC is the main point of contact and liaison between the client and all participating departments. You will provide excellent follow-through and communicate professionally and effectively with clients and operations. You will work cross functionally with Support Staff, Operations, Team Leads, Movers, Vendors, Management, and anyone else within the organization to meet the needs of our business.  You set the tone and keep the pulse on your client’s moving experience. 

Tasks Include 

• The Moving Consultant spends their time providing estimates to clients and supporting Sales and Operations. 
• Conducting virtual and phone estimates using our CRM and other tools  
• Using our CRM to record all client correspondence 
• Log all calls (inbound and outbound) in sales opportunity 
• Log all notes, instructions, etc in sales opportunity 
• Creating estimates based on scope of work, recognizing that every job is different and communicating that with Ops 
• Use sales opportunities to communicate with clients via text/email 
• Participating in Marketing + Sales Activities as needed 
• Participate in Chamber Events 
• Participate in Other Association Events 
• Outreach to real estate/apartment offices both virtually and in person 
• Answering phones + handling client needs in a timely manner 
• Responding to new and existing leads in our CRM within 1 hour of receipt 
• Alternating on-call weekend schedule for lead inquiries and returning voicemails 
• Displaying Teamwork: assist with other departments when needed; ops, claims, storage, marketing, etc... 
• Other duties may be assigned by management. 

Qualifications 

High School Diploma or General Education Degree (GED). A minimum of five years of sales experience and/or training is preferred. Those candidates with outside sales experience will be given preference. Experience with a Moving Company would be a plus. Excellent verbal and written communication skills. Time management skills are a must. Computer skills are required and used daily. 

Physical And Mental Requirements 

While performing the duties of this job, the employee is regularly required to sit intermittently for 6 to 8 hours per day or more; have auditory and speaking ability to use the telephone 6 to 8 hours per day or more; use hands to finger, handle, or feel and reach with hands and arms; physical mobility and dexterity to operate office equipment; and regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.