Directly Reports to: Catering Coordinator

Collaborating Team: Catering Coordinator

Community Engagement Coordinator

Director of Brand and Sales Growth

Description:

Minimum part-time requirement of 10-20 hours per week of flexible daytime availability. Option to be a full-time Team Member working in other positions as well.

Compensation:

$15/hour or more based on experience

Additional Benefits:

• Scholarship tuition
• Referral program
• Employee discount
• Paid training
• Mileage reimbursement

Key Characteristics:

• Highly organized, strong planning & project management skills
• Attention to detail, ability to keep proper records & documentation of catering customers
• Strong in logistics & sales
• Pleasant personality with strong leadership & communication skills
• Ability to multi-task & delegate responsibility
• Expert at preparing safe, quality products 
• Excellent written and verbal communication skills
• Maintains a professional appearance throughout the entire day
• Some computer skills
• Ability to correct mistakes and further relationships with customers
• Passion to invest in self to remain current on training, modules and procedural changes and to develop as a leader
• Desire to see the business grow and develop team members and other leaders
• Maintains ability to perform supervisor duties and responsibilities
• Schedule reflects the needs of the restaurant to meet production requirements of trays, box meals, bulk sandwiches and large call in orders
• Continually seeks improvement to meet the demands/challenges of business’s growth and development

Key Expectations:

• Embody & share Chick-fil-A Appleton’s Mission, Vision, Values, & Chick-fil-A’s Corporate Purpose to your team
• Embody Chick-fil-A Corporate Purpose to be a faithful steward of our resources and our people, and to be a positive influence on your team
• Cultivate a culture of EXCELLENCE (Food Safety, Quality, Cleanliness), OWNERSHIP & TEAMWORK
• Ensure Team Members are delivering a REMARKable pick up and/or delivery guest experience
• Work with Coordinator Team to deliver a REMARKable experience to every catering guest.  Contribute to the efforts to plan, organize, and detail responsibilities so that every intersection of the catering experience is excellent for the Guest and doesn’t impede the restaurant’s day-to-day operations or Guest experience
• Create, manage, & resource a database on all catering guests
• Ensure catering equipment, vehicle, and Catering Area maintain a clean, professional, & excellent appearance
• Help maintain documentation on catering systems, procedures, & checklists.  Work closely with Training Coordinators to provide training to Team Members on catering systems & procedures
• Experienced in front of house and back of house operations
• Work closely with the Catering Coordinator to provide a consistent guest experience across all catering orders.
• Serve as the daily Catering Assistant alongside the Catering Coordinator during peak times.
• Lead catering on the days when the Catering Coordinator is unavailable.
• Continually assist the Catering Coordinator in growing the Catering business by
• Identifying potential Catering opportunities in the community 
• Build and foster relationships with Catering clients 
• Communicate appropriately and professionally with Catering guests before, during, & after the sale
• Be an ambassador for the business in the community by upholding an upright reputation of EXCELLENCE & HOSPITALITY.