JOB DESCRIPTION: Case Manager – Veterans Program
Reports To: VA PROGRAM SUPERVISOR
Position Status: Full Time
(40 HRS)
POSITION SUMMARY:
The Case Manager in the Gateway Center’s Veterans Program is
responsible for providing client centered case management services and evidence
based intervention strategies. Case
management services support program participants with their desire to end their
current condition of homelessness; maintain a linkage to care for medical and
behavioral health; identify employment or employment training opportunities; and
to become stably housed. This position will facilitate and support the
provision of structured group activities including discussions on recovery and physical,
social and recreational activities for men residing in Veteran’s program. This position along with two (2) additional
case managers, will support and provide case management services to fifty-six
(56) men that reside in the Veterans Program at the Gateway Center (46 Long
Term – 2 Year Beds and 10 Short Term – 60 Day Beds. This position will utilize motivational
interviewing; a coaching model for the approach to case management that
supports moving clients towards becoming self-sufficient.
The overall goals of the position are to improve the client’s ability
to remain linked to medical and behavioral healthcare; support and coach client to access income through employment or other benefits;
family reunification and to identify housing options that support the client in
being stably housed at discharge.
PRINCIPAL ACCOUNTABILITIES:
Ø
Encourage and
support client participation in activities and events that increase ability to
remain linked to care and/or behavioral health care, identify employment options
or cash benefits, and identify housing options.
Ø
Build internal
and external relationships with partners that will support clients in their
ability to reach their goals
Ø
Develop goals
through the use of an Individual Service Plan (ISP) and monitor progress
Ø
Support and
monitor individual progress through case management notes
Ø
Provide
one-on-one case management sessions for identified clients weekly or as needed
based on needs and service plan
Ø
Encourage and
support client participation in activities and events that increase social
capital in community
Ø
Ensure all case
records are current by documenting ongoing contacts through case notes within
72 hours, trainings attended, referrals, and resources offered
Ø
Maintain complete
and current documentation on all clients in required databases
Ø
Submit monthly
reports to supervisor
Ø
Participate in
staff development and all required Agency meetings
Ø
Other duties as
assigned
QUALIFICATIONS:
Ø Bachelor’s degree in social service field preferred (i.e. social work, counseling,
child and family services, human services)
Ø
High school
diploma with a minimum of two (2) years of case management experience or social
services experience will be considered.
Ø
Strong organizational
skills and commitment to substance abuse and disease concept focused treatment
models.
Ø
Excellent written
and verbal communication skills
Ø
Proficient in
Outlook and Microsoft Word and other Software Packages
Ø
Flexibility (may
require some evenings and weekend work)