Job title:  Banquet Server

Reports to:  Food and Beverage Manager

Job purpose

To ensure that proper Banquet service standards are met in order that all guests receive a consistent, professional and memorable experience.

Responsibilities

• Ensure the setting of tables is completely set up according to diagram on Banquet Event Order.

• Serve and clear food and beverage quietly, professionally, and quickly, using proper serving and clearing techniques. 

• Keep work area clean, and coordinate actions with the Banquet team members, and all other members of the front and back of house to ensure flawless customer service.

• Maintain proper grooming and personal hygiene.

• Make sure that linens are clean and pressed with no tears, burn marks, etc.

• Confirm with the Banquet Captain exactly what place settings are required for the event.

• Fold napkins neatly according to the design selected by the Banquet Captain or the event planner.

• Confirm that all utensils needed for each course are included at each place setting.

• Inspect all dishes and glassware for spots, cracks or blemishes.

• Make sure all trash cans in event room are empty and clean.

• Be courteous, efficient and quiet at all times when in function/event room.

• Maintain good posture, never slouch, lean or stand around talking.

• While in the room, smile and when appropriate acknowledge guests through brief eye contact.

• Remain on the floor while guests are present, unless they are in the back of house getting food or drink.

• Constantly monitor station, refilling water glasses and serving fresh tea or coffee.

• Attend pre-meal briefing in order to be abreast of all details as it pertains to the function/event.  

• Follow proper etiquette when setting up tables.

• Follow Standard Operating Procedures when carrying Oval and 16” Round trays.

• Follow Standard Operating Procedures when servicing tables.

Guest Relations

• Is proactive and demonstrates a sense of urgency when dealing with guest concerns.

• Is readily available and approachable to all guests.

• Interact with guests on a frequent basis to obtain feedback about their experience.

• Anticipate the needs of large groups or high profile guests in order to deliver flawless service.

• Is visible in the function area at all times during the function.

Team Interaction

• Encourage and build mutual respect and cooperation among team members.

• Communicate effectively with all property team members.

• Respond in a timely manner to all members of the Management Team.

• Is professional and courteous towards team members at all times.

Company/Brand Policies & Procedures

• Adhere to safety policies and procedures to ensure a safe working environment for all team members.

• Adhere to all company and brand standards.

Qualifications

• High School diploma or equivalent.

• Must have at least 1 year prior banquet service experience in similar size property.

• Able to professionally handle guest complaints.

• Ability to lift up to 30 pounds.

• Ability to stand for long periods of time.

• Able to work effectively and efficiently with all departments.

• Willing to work flexible hours to include weekends, holidays and late nights.

• Maintain a professional appearance at all times.

• Able to multitask and work in a fast paced environment.

• MUST have a passion for providing “excellent” customer service experience.

*And any other job function deemed appropriate by management*