Job title:  Houseman

Reports to:  Housekeeping Supervisor

Job purpose

To ensure that all public area floors, guest room floors and corridor floors are kept clean in accordance with company and brand standards as well to be of support to the Guest Room Attendants.

Responsibilities

• Retrieve soiled linen and garbage from guest rooms, room attendant carts and public areas.

• Maintain guest room corridors, reporting any maintenance issues and special cleaning needed.

• Deliver guest amenities or special requests to guest rooms as needed.

• Deliver linens and amenities to Guest Room Attendants as needed.

• Maintain cleanliness of public area floors and windows.

• Complete daily, weekly, monthly and quarterly projects as assigned by the Director of Housekeeping.

• Maintain cleanliness of stairwells, elevators and corridors.

• Clear guest room corridors of all room service trays or dirty dishes as needed.

• Walk parking lot during shift to pick up any trash.

• Assist in maintaining housekeeping storage rooms.

• Always greet and welcome guests in a courteous and professional manner.

• Assist guests with any needs or requests.

• Follow all established safety and security requirements, especially as it pertains to guest rooms.

Guest Relations

• Is proactive and demonstrates a sense of urgency when dealing with guest concerns.

• Is readily available and approachable to all guests.

• Interact with guests on a frequent basis to obtain feedback about their experience.

• Anticipate the needs of large groups or high profile guests in order to deliver flawless service.

Team Interaction

• Encourage and build mutual respect and cooperation among team members.

• Communicate effectively with all property team members.

• Respond in a timely manner to all members of the Management Team.

• Be professional and courteous towards team members at all times.

Company/Brand Policies & Procedures

• Ensure that all brand standards are adhered to and that the brand culture is promoted within the department.

• Adhere to safety policies and procedures to ensure a safe working environment for all team members.

Qualifications

• Ability to perform job functions with attention to detail, speed and accuracy.

• Ability to stand and walk for long periods of time.

• Ability to push, pull, lift up to 50 pounds.

• Able to professionally handle guest complaints.

• Able to work effectively and efficiently with all departments.

• Willing to work flexible hours to include weekends, holidays and late nights.

• Maintain a professional appearance at all times.

• Able to multitask and work in a fast paced environment.

• MUST have a passion for providing “excellent” customer service experience.