Job title:  Shuttle Driver - Bellman

Reports to:  Front Office Manager

Job purpose

To transport hotel guests to and from assigned destinations safely, efficiently and courteously.  Adhere to all local and state driving laws and ensures the safety and security of passengers and vehicle.

Responsibilities

• Greet all guests in a pleasant, professional manner.

• Always offer to assist guests with luggage to and from vehicle.

• Load and unload all passenger luggage into and out of vehicle.

• Anticipate guests needs, respond promptly and acknowledge all guests at all times.

• Be knowledgeable of all hotel services and local attractions in order to respond to guest inquiries accurately.

• Inspect vehicle for damage.  Report any damages to management immediately.

• Inspect vehicle for operating condition and rectify and deficiencies such as oil/fuel/water levels, tire pressure, etc.

• Communicate vehicle maintenance needs to Front Office Manager.

• Inspect vehicle for cleanliness, inside and out.  Ensure that vehicle has been thoroughly cleaned prior to end of shift.

• Ensure the safety of all passengers and their belongings.

• Communicate any delays, problems and passenger needs via hotel communication device (radio, cell phone).

• Always go above and beyond to meet the traveling needs of the guest.

Guest Relations

• Is proactive and demonstrates a sense of urgency when dealing with guest concerns.

• Is readily available and approachable to all guests.

• Interact with guests on a frequent basis to obtain feedback about their experience.

• Anticipate the needs of large groups or high profile guests in order to deliver flawless service.

• Be visible in the lobby area when not transporting guests.

Team Interaction

• Encourage and build mutual respect and cooperation among team members.

• Communicate effectively with all property team members.

• Respond in a timely manner to all members of the Management Team.

• Be professional and courteous towards team members at all times.

Company/Brand Policies & Procedures

• Ensure that all brand standards are adhered to and that the brand culture is promoted within the department.

• Adhere to safety policies and procedures to ensure a safe working environment for all team members.

Qualifications

• High School diploma or equivalent.

• Must have a valid Drivers License.

• Must have a clean driving record.

• Ability to communicate effectively with guests.

• Ability to push, pull, bend, reach, lift up to 60 pounds.

• Able to professionally handle guest complaints.

• Able to work effectively and efficiently with all departments.

• Willing to work flexible hours to include weekends, holidays and late nights.

• Maintain a professional appearance at all times.

• Able to multitask and work in a fast paced environment.

• MUST have a passion for providing “excellent” customer service experience.

*And any other job function deemed appropriate by management*